Solution Engineer

Solution Engineer JOB DESCRIPTION At Railway, we make it extremely simple for engineers to deploy logic without thinking about servers. Our goal is to make developers orders of magnitude more efficient by becoming the operating system for modern development. By building tooling for infrastructure automation, we seek to make people 100x more effective, and build 100x more impactful systems. Building leverage is a core part of what we do. Railway has grown it’s paying developer base by an extreme factor over the last year. Now we are looking to build an even better relationship with companies who are looking to us for guidance on how to best adopt Railway for their use-cases. As our first Solutions Engineer, you will draw upon your technical background and work with prospective customers, existing users, and the team to make sure Railway can meet the needs of their production environments. We have a number of new features that we have shipped which serve the needs of complex engineering teams and we need a champion who can demonstrate Railway’s value. You’ll be working directly with our CEO and our product team to build out our early pipeline while also developing and sharing insight with our customers. We have some aggressive business goals this year and we can’t wait to work with the right person to lead us there. “Found business pain creates opportunity”. John McMahon ABOUT THE ROLE This is a role where you will spend time working with our developer pipeline; assisting those who need a guided implementation. Railway is demo-optional, we prefer to optimize for developer experience but we also know that companies appreciate the assurance of having an expert assist them with adoption. You’d work directly with the team and customer to: - Reach out to customers to guide their success with Railway and help them onboard. Leveraging your engineering experience to help our customers make the best decisions. - Collaborate within the broader team to advocate for customers via internalizing customer feedback and needs - Building out Proof of Concepts and demos, baking in your insights from customer conversations into requirements into the core product - Help design and implement scalable processes for identifying high quality prospects - Partner with the CEO as needed on larger deals while serving as an advocate for the customer The Solutions Engineer role has the opportunity to break ground on Railway’s revenue. Not only will you build the processes to identify customers, but you’ll be working directly with them to make sure Railway is a great fit for them. Finally, you’ll catalog and internalize the customers feedback and work directly with our product team to advance Railway to serve larger and larger organizations. This role will have a direct impact in the future of our company and as such will present you the opportunity to grow with our company. ABOUT YOU We are looking for someone who is highly empathetic to the needs of developers who also doesn’t shy away from the problems that developers face. - An inquiring mind as you sit down with customers, learn about their application, and help them remove any roadblocks in setting up Railway for the project, organization, and beyond - Experience with Infrastructure products of all types. You should have a good understanding about the Big Cloud product portfolio. Bonus: you can work through TF configs and K8s setups. - A strong ability to compartmentalize, deconstruct, and dig into customer feedback. What are they trying to do, why, and how can we help them get there. - A strong work ethic and sense of ownership, with a background in fast paced, small venture backed teams. You won’t shy away from opening up a PR to make sure that someone is successful. - A student and professor of the game. Our customers will be looking to you to guide them, but, the world of infra is a constantly shifting one. You should revel in learning about new technologies and understanding ... (truncated, view full listing at source)