Director of Client Success

Director of Client Success Hi, We're Centerfield! Supercharged customer acquisition. Centerfield delivers outcome-based digital marketing solutions and personalized omnichannel experiences for the world’s leading brands. Powered by our proprietary Dugout platform, Centerfield acquires customers at scale for leading residential service, insurance, e-commerce, and B2B brands. Centerfield’s digital experiences and digital brands, such as Business.com http://Business.com and BroadbandNow.com http://BroadbandNow.com, reach more than 150 million in-market shoppers annually. Centerfield is headquartered in Silicon Beach and is proud to be recognized by Built in LA as a Best Place to Work in Los Angeles. THE OPPORTUNITY... Centerfield is seeking a senior Client Success leader to join our Home Services organization and drive revenue growth, client performance, and long-term partnership success. This role is responsible for overseeing a large and complex portfolio of strategic clients and plays a critical role in shaping how Client Success delivers value at scale. You will partner closely with executive leadership and cross-functional teams to design and execute growth strategies that expand client programs and strengthen long-term relationships in a fast-paced, performance-driven environment. In this role, you will own a book of business totaling approximately one hundred million dollars in annual revenue while leading and developing a team of Managers and Senior Managers. You will serve as a trusted advisor to clients and internal stakeholders, balance strategic planning with hands-on leadership, and help define the standards, processes, and operating models that enable Client Success to scale effectively as Centerfield continues to grow. How You'll Contribute... ● Serve as a senior leader within Centerfield’s Home Services Client Success organization, with full accountability for portfolio performance, sustainable revenue growth, and team execution across assigned clients and verticals ● Own a book of business directly or indirectly comprised of multiple clients, totaling approximately $100M+ in annual revenue ● Develop, understand, adjust, and grow client programs through the upsell/cross-sell of Centerfield products and services and operational refinement, reaching or exceeding assigned revenue goals within the fiscal year ● Establish revenue targets, performance expectations, and operational priorities for direct reports, including oversight of P and L responsibilities where applicable ● Oversee and guide a team of Managers and/or Senior Managers and their associated client relationships, ensuring consistent delivery, quality, and client satisfaction ● Design, evolve, and optimize team structure, workflows, and best practices to support scalable growth, operational efficiency, and long-term client value ● Identify and lead continuous improvement initiatives, including process refinement, training enhancements, and cross-functional collaboration, to drive measurable gains in team effectiveness and client performance ● Ensure consistent execution of Client Success standards, performance metrics, and service models across all managed teams, with accountability for outcomes, quality, and client impact ● Collaborate closely with Co-Director(s), VP, and President, Home Services, to design and launch client growth initiatives ● Partner with VP and executive stakeholders on strategic and operational initiatives and serve as a trusted advisor to the broader Home Services organization ● Develop trusted, successful relationships with all client contacts and Centerfield colleagues ● Act as an escalation point for complex client, operational, or performance issues and ensure timely, effective resolution ● Oversee development of, and contribute materially as needed, to ensure quality of presentations during client meetings, business pitches, and internal syncs ● Host and/or attend weekly or bi-weekly meetings with clients; d ... (truncated, view full listing at source)