Customer Support Representative (Tier 1) — Honduras

Customer Support Representative (Tier 1) — Honduras COMPANY OVERVIEW Hubstaff helps organizations around the world optimize productivity and workforce operations. Trusted by 95,000+ businesses, our platform powers time tracking, team management, project insights, and payroll automation. We’ve been a remote-first company for over a decade — and we’re on a mission to help distributed teams work smarter, not harder. THE ROLE We’re looking for a Customer Support Representative (Tier 1) to join our global Support team. In this role, you’ll be the first point of contact for our customers — helping them solve problems, understand our product, and get the most out of Hubstaff. You’ll mainly support customers via email and live chat, working closely with teammates across different time zones. If you enjoy helping people, explaining things clearly, and being part of a fast-moving remote team, this could be a great fit for you. WORKING SCHEDULE (IMPORTANT) This role follows a fixed schedule: Monday to Friday, 6:00 AM to 3:00 PM (Honduras time). We know this is an early start — and because of that, we’re specifically looking for someone who is comfortable and consistently available to work this schedule long-term. This is essential for how our team supports customers globally. WHAT YOU’LL DO - Support customers via email and live chat (Intercom) - Troubleshoot issues and explain solutions in a clear, friendly way - Escalate more complex cases and ensure follow-ups happen on time - Identify recurring issues and suggest improvements - Collaborate with a global, remote support team WHAT YOU BRING - Based in Honduras and legally authorized to work there - 2+ years of experience in customer support or a client-facing role (SaaS is a plus) - Strong English communication skills (written and spoken) - Attention to detail and strong organizational skills - A reliable internet connection and a quiet workspace - Availability to work 6:00 AM to 3:00 PM (Honduras time), Monday–Friday NICE TO HAVE - Experience with tools like Intercom, HubSpot, Help Scout, or Zendesk - Interest in automation tools (e.g., Zapier) - Curiosity about software and continuous learning LOCATION Remote — hiring in Honduras COMPENSATION & BENEFITS - Full-time employee (via EOR) - Base salary: ~L 32,950/month (≈ USD $1,240–$1,250/month) - Additional payments: 13th and 14th month salaries (standard in Honduras) - Total annual compensation: ~USD $18,500–$20,000 - Time off & perks: - 20 paid vacation days per year - Annual stipends for equipment and professional growth - Maternity and paternity leave - Flexibility for personal needs WHY JOIN HUBSTAFF - Work in a fully remote, global company with a strong culture of trust and autonomy - Be part of a supportive and collaborative team - Enjoy stable working hours with no weekend shifts - Join annual retreats and remote team events - Grow your career in a company with long-term vision and momentum INCLUSION AT HUBSTAFF We’re committed to building an inclusive and diverse team. We welcome applicants from all backgrounds and create space for everyone to do their best work.