Technical Product Lead

Technical Product Lead TECHNICAL PRODUCT LEAD Location: Menlo Park, CA (Hybrid) Employment Type: Full-Time Compensation: Competitive salary + equity ABOUT GLADE.AI http://Glade.ai At Glade AI, we believe legal professionals and service providers deserve technology that makes their work easier, not harder. Our AI-driven platform simplifies business workflows, reduces manual effort, and removes confusion, so firms can focus on delivering greater impact to the clients who count on them. THE OPPORTUNITY Glade is hiring a Technical Product Lead — a problem solver who will own the experience of adopting and implementing Glade. You'll sit at the intersection of product, engineering, client success, and customer support, responsible for making the platform easier to adopt, easier to use in day to day operations, and easier to succeed with. Product and engineering is tightly coupled at Glade, and you’ll join as part of that team. You'll ship code, but your primary leverage is guiding a vision toward the things that matter most for our customers. You'll work directly with our Client Success and Support teams to understand what firms need, then drive product experiences that deliver it. Your focus areas: - Product ease of use — relentlessly simplify the platform through the eyes of every firm - Onboarding & activation — build AI-assisted experiences that get firms to value fast - Observability — instrument the product so we know where firms succeed, struggle, or expand - Customer success through product — drive firm outcomes through cutting-edge product experiences, not services WHAT YOU'LL DO DRIVE PRODUCT QUALITY ACROSS THE CUSTOMER JOURNEY - Own the firm experience from signup through go-live and beyond — onboarding, configuration, daily usage, and expansion - Identify friction and opportunity across the platform and turn them into product improvements - Build observability into the product so the team can see (not guess) where firms get the most value GUIDE ENGINEERING AND DESIGN PRIORITIES - Translate customer insight into prioritized, well-scoped product and engineering work - Partner with engineers as a peer — you understand systems architecture and can make real tradeoffs - Ship improvements that compound: every gain in product quality raises the bar for every firm BRIDGE PRODUCT AND CLIENT-FACING TEAMS - Work directly with Client Success and Support to close the loop between customer needs and product capabilities - Surface patterns across firms and turn them into features that scale - Ensure the product — not people — is the primary driver of firm success SHIP SELECTIVELY, BUILD WITH AI - Write code when it's the fastest path to learning or shipping — prototypes, tools, AI agents, automations - Design and build AI-powered features where they genuinely reduce effort — document processing, workflow suggestions, guided configuration - Know where AI belongs in a workflow and where it doesn't WHAT WE'RE LOOKING FOR EXPERIENCE & BACKGROUND - 3+ years shipping B2B software as a product manager or product-oriented engineer, ideally in SaaS or workflow automation. You're technical enough to decide what to build, ship it yourself when it makes sense, or work with engineers to get it done. You understand how systems are architected and can talk to engineers as a peer. - Deep, hands-on fluency with modern AI tooling. This is not optional. You use AI agents and MCP servers in your actual day-to-day work — not as experiments, but as part of how you think, prototype, analyze, and build. You know what these tools are good at and where they fall short. - Experience designing and shipping AI-powered features — agents, document processing, automation, structured extraction. You've made real product decisions about where AI belongs in a workflow and where it doesn't. - Strong cross-functional coordination across engineering, design, and client-facing teams. You know how to drive alignment without authority and se ... (truncated, view full listing at source)