Manager, Account Management, Mid-Market

Manager, Account Management, Mid-Market Profound is the marketing platform for AI search, helping top brands like Ramp, Figma, Chime, Calendly, and DocuSign understand and control their AI presence. Backed by top-tier investors including Sequoia, Kleiner Perkins, and Khosla Ventures, we’ve scaled to thousands of customers and become the infrastructure powering their AI search programs; from insight to action to automation and impact. As Manager, Mid-Market Account Management, you’ll lead and develop a team of Mid-Market Account Managers responsible for driving renewal and expansion revenue across Profound’s growing mid-market customer base. You’ll set the strategy for how the team engages mid-market stakeholders, coaches them through high-velocity commercial cycles, and ensures every account is positioned for long-term growth. Partnering closely with Engagement Management, Product, and Revenue leadership, you’ll build the playbooks, processes, and culture that turn strong individual contributors into a high-performing, scalable mid-market team. WHAT YOU’LL DO - Lead, coach, and develop a team of Mid-Market Account Managers, setting clear expectations and holding the team accountable to monthly and quarterly revenue targets for renewals, cross-sells, and upsells - Own the team’s mid-market book of business and be directly accountable for renewal rates, net revenue retention, and expansion revenue - Design and refine mid-market account management playbooks covering the full customer lifecycle from onboarding handoff through renewal and expansion - Run regular pipeline reviews, deal inspections, and forecast calls to ensure accuracy, identify risk early, and coach deal strategy - Build a data-driven team culture rooted in CRM hygiene, pipeline discipline, and transparent reporting - Partner with Account Managers on key accounts, joining executive business reviews, escalations, and multi-product negotiations as a senior commercial partner - Develop and maintain strong relationships with mid-market stakeholders, serving as a senior point of escalation and trusted advisor - Recruit, onboard, and ramp new Mid-Market Account Managers as the team scales, establishing structured training programs and career paths - Collaborate cross-functionally with Product, Engineering, Marketing, and Engagement Management to surface mid-market insights and improve customer experience - Identify and champion process improvements and tools that help the team manage a high volume of accounts efficiently WHO YOU ARE - 4 or more years of SaaS experience in account management, customer success, or expansion sales, including at least 1 to 2 years directly managing a quota-carrying team - Proven track record of building and leading teams that meet or exceed renewal and expansion targets within a mid-market or commercial segment - Strong coaching and development framework with a passion for growing high-performing teams - Expertise in consultative selling and navigating mid-market deal cycles that balance speed with multi-stakeholder coordination - Strong forecasting ability and pipeline discipline with experience using CRM tools to drive data-informed decisions - High emotional intelligence and executive presence with the ability to build trust at Director and VP levels - Operationally minded with a focus on building scalable systems tailored to mid-market pace and volume - Entrepreneurial and proactive, comfortable owning outcomes in a high-growth environment - High integrity and long-term orientation focused on sustainable revenue growth LOCATION This is an on-site role based in our Union Square, NYC office, designed for builders who thrive on speed, iteration, and meaningful impact. For this role, the expected base salary range is $130,000 to $195,000 before commission. Profound’s total compensation package is designed to be competitive and includes base salary, equity, and a full range of benefits and perks. Final compensation w ... (truncated, view full listing at source)