Program Operations Manager

Program Operations Manager WELLTH IS A PIONEERING DIGITAL HEALTH COMPANY. Wellth is a fast-growing, growth-stage digital health company headquartered in Los Angeles. Our mission is to motivate people living with chronic conditions to make healthier choices, every single day. We use behavioral economics, habit science and technology to motivate lasting behavior change in some of the highest need and most underserved populations in the US (Medicare and Medicaid), drastically changing their quality of life and health outcomes. We have demonstrated results with several large insurers and health systems (e.g. reducing hospitalizations by over 40%), and are now rapidly scaling. Our goal is to be the category leader in improving health outcomes for hard-to-engage populations. A key difference at Wellth compared to other digital health companies is that our users (Members) actually use Wellth every single day - think TikTok tier daily engagement (and data generation!). Most importantly, our work quite literally saves lives by stabilizing chronic disease patients and preventing disease progression, hospitalization, and other bad outcomes. We are a mission-driven company where you work with incredible talent and see tangible differences directly from your impact. ABOUT THE ROLE We’re looking for a Program Operations Manager to own the performance and outcomes optimization of a portfolio of our highest-priority programs. You’ll translate program goals and data insights into high-quality, correctly configured member experiences & interventions—and then monitor, iterate, and scale what works. This role sits within the Product organization and partners closely with Client Success, Product, Engineering, Design, and Health Informatics/Data Analytics (HIDA). You’ll be the person who ensures that our program strategies become real, measurable member experiences—shipped with operational excellence, safety, and repeatability. WHAT YOU’LL OWN Program performance & outcomes optimization (your “scoreboard”) - Take ownership of outcomes optimization for ~4–5 key programs, with success measured by program performance against defined targets. - Monitor program lifecycle performance and key metrics such as: - Medication adherence / PDC - Care gap closure rates - Healthcare utilization trends (as available/appropriate per client and program) - Engagement and activation health across priority segments - Provide clear, structured reporting on program health (weekly and/or monthly depending on program need) - Identify when performance is off track, diagnose likely causes, and drive targeted improvements - Serve as a tactical lead for intervention strategies, identifying opportunities within member populations to improve engagement and health outcomes - Project manage end-to-end launches to ensure experiences are timely, safe, accurate, and error-free DATA-DRIVEN DISCOVERY & ANALYSIS (HANDS-ON AND/OR BY DIRECTION) - Proactively surface opportunities via analysis—either by performing analyses yourself or directing HIDA to conduct deeper dives. - Create reusable analyses / reporting views that make it easy to: - Partner with Client Success to confirm clear outcomes/targets and ensure alignment with client priorities. - Understand intervention performance - Segment member populations for targeted strategies - Review survey responses and synthesize insights for Client Success partners - Co-develop performance strategy and presentation materials (e.g., SBRs, monthly refreshes), and help CS tell a crisp story with data + intervention results. - Partner with Product + Engineering to flag product limitations, propose improvements, and help prioritize capabilities that reduce manual work over time - Help templatize program setup and optimization so it becomes repeatable and “high polish” for future programs (500 → 5,000 → 50,000 → 500,000 members) EXAMPLE RESPONSIBILITIES (DAY-TO-DAY) - Build and maintain a scorecard for each Tier 1 pro ... (truncated, view full listing at source)