Director of Launch

About the Role: The Director of Launch owns the end-to-end client onboarding experience, leading teams to deploy the Loop Ai platform and all of its subsequent services from contract signing through go-live and into early-stage customer health. This senior leadership role sits at the intersection of strategy and execution — managing all deployments, driving operational efficiency, and directly influencing the SaaS metrics that matter most to the business: time-to-value, net revenue retention, and churn prevention. This role demands a leader who can build scalable onboarding infrastructure, develop high-performing teams, and serve as a trusted partner to customers, Sales, Product, and Customer Success at a critical stage of the customer lifecycle.