Onboarding Specialist

Loop AI is seeking a highly motivated Onboarding Specialist to help onboard and activate SMB customers as part of our Customer Success organization. This person will be critical in ensuring new customers get live quickly, understand the product, and reach value early through a consistent, repeatable onboarding experience. You’ll help execute and continuously improve the SMB onboarding motion at Loop. Reporting to the Director of Customer Success, you will be part of Loop AI’s foundational CS team. You will own the onboarding experience for a high volume of SMB customers and play an important role in shaping scalable onboarding processes as the business grows. You will help ensure customers are set up correctly, educated on core workflows, and handed off smoothly to Customer Success or scaled support for ongoing success.