PMO Director

At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value. THE WORK: The PMO Director is responsible for the direction, governance, and management of all customer-facing projects worldwide. You will build and scale service operations and foster a culture of accountability, continuous improvement, and customer success. This role ensures consistent, high-quality service delivery that drives rapid customer value recognition and cultivates highly reference-able customer experiences. WHAT YOU’LL DO: Strategic Planning Governance : Develop and implement a global project management strategy and governance framework that aligns with the organization's goals and objectives. Methodology Standards : Establish, standardize, and enforce best-in-class project management methodologies and quality standards across all projects and regions. Portfolio Resource Management : Oversee the entire global project portfolio, including prioritization, resource allocation, capacity planning, and workload balancing. Delivery Quality Assurance : Drive accountability for project delivery excellence, ensuring projects are completed on time, within scope, and to the highest quality standards, leading to high customer satisfaction and referencability. Risk Issue Management : Anticipate potential project risks and issues, and ensure timely escalation and resolution. Leadership Team Development : Lead, mentor, and develop a high-performing global team of project and program managers, fostering a culture of collaboration, accountability, and continuous learning. Stakeholder Customer Relationship Management : Build and maintain strong relationships with executive leadership, business units, strategic customers, and external partners, acting as an executive sponsor for critical accounts and ensuring transparent communication. WHAT YOU'LL BRING: 10+ years of experience in project/program management, with at least 5 years in a senior PMO leadership position within SaaS, enterprise software, or consulting. Proven track record of successfully building, growing, and scaling services globally and managing large-scale service delivery projects and teams. Experience managing both internal delivery teams and partner-led projects, including working with Systems Integrators (SIs) and global consulting firms. Deep understanding of: corporate treasury and finance functions, cloud-based SaaS implementation, and technical integration services Exceptional leadership, strategic thinking, and business acumen. Excellent communication, interpersonal, and negotiation skills, with the ability to influence and build consensus at the executive level. Deep expertise in various project management methodologies and project management software/tools. Ability to manage complex, multi-stakeholder environments and adapt to changing priorities. For positions that will be based in CA, the annual salary range for this position is below. Actual salaries may vary based on numerous factors including, among other things, an individual applicant’s experience and qualifications for the position. This range does not include equity or additional compensation, such as bonuses or commissions. CA Annual Base Salary Range $196,000 $245,000 USD WHO WE ARE: Do Your Best Work The opportunity to build in a fast-paced start-up environment with experienced industry leaders A learning environment where you can dive deep into the latest technologies ... (truncated, view full listing at source)