Senior Channel Manager, APAC

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace. Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence. Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines. At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth. How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here. The Opportunity This isn't a traditional channel management role. We're looking for a senior partnerships leader who can architect and scale a high-performing partner ecosystem across ANZ — someone who brings deep channel program expertise, commercial rigour, and a genuine understanding of how AI is reshaping the way partners build, sell, and deliver. You'll own a portfolio of strategic partners spanning System Integrators, Solution Partners, Digital Consulting firms, AI Implementers, and Technology Resellers. But more than managing relationships, you'll be designing the motions that turn partnerships into predictable, scalable revenue — joint GTM strategies, structured enablement programs, tiered engagement models, and data-driven partner development plans. You'll report into the Partnerships leadership team and work cross-functionally with Sales, Marketing, and Product to ensure channel is embedded in how we go to market — not bolted on. This role is based out of our Sydney office (3 days in-office): You’ll be based in our Sydney CBD office on O’Connell Street, working a hybrid model of three days in the office and two days from home. Unfortunately we cannot offer visa sponsorship for this role.