Manager, Customer Success - EMEA

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As the Manager, Customer Success, you will lead a team of growth Customer Success Managers to deliver successful onboarding, healthy adoption, advocacy and retention in Vanta’s rapidly expanding customer base. You will develop a high-performing team of CSMs who are customer value-focused and results-driven.You will be responsible for influencing the design of our growth CS strategy, developing a repeatable methodology to guide our customers in using Vanta as the foundation of their modern GRC program. Partnering closely with Sales, Product and Marketing leaders to represent your team and customers will be key to success in this role. You will be at the forefront of delivering Vanta’s GRC value and a key leader in executing our downmarket strategy.What you’ll do as a Manager, Customer Success at Vanta:Hire, mentor and develop a team of expert CSMs and a culture of customer centricity, high performance and accountabilityInfluence strategy and design of the customer success methodology, including implementation, adoption, customer value and risk managementDefine strategies and coach your team to achieve KPIs, including revenue retention and customer healthThrough coaching your team, drive adoption of effective portfolio prioritisation, success planning, risk management and expansion identification.Develop enablement programs that ensure your team members are experts in Vanta’s products, our space and CSM skillsPartner closely with cross-functional teams, including revenue operations, product, marketing, sales, recruiting and moreThrive in a fast-paced startup environment and contribute to transformational changeHow to be successful in this role:5+ years of experience leading customer-facing teams, preferably in Customer Success or Account ManagementA passion for team development, including the ability to define onboarding and ongoing enablement programs that result in career growth for your teamExperience managing customers at scale with complex product requirements and multiple levels of stakeholdersA proven track record of establishing executive-level relationships, navigating issues and escalations and balancing the needs of both the customer and the businessStrong critical thinking and clear communication skillsDemonstrate a history of making decisions using frameworks and backed by dataThrive in a fast-paced environment and can effectively lead teams through changeHave a deep curiosity about emerging technologies and an enthusiasm for cybersecurityA natural affinity for problem-solving, and an enthusiasm for making a large impact early on at a start-upOpen to using AI to amplify their skills and strengthen their work - demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impactWhat you can expect as a Vanta’n:Industry-competitive salary and equity100% covered medical, dental, and vision benefits with dependents coverage16 weeks paid Parental Leave for all new parents Health & wellness stipendRemote workspace, internet, and mobile phone stipendCommuter benefits for team members who attend the officePension matching25 days of Annual Leave per year and unlimited sick time8 company-paid holidaysVirtual team building activities, lunch and learns, and other company-wide events!Offices in SF, NYC, London, Dublin, Tel Aviv, and Sydney#LI-hybridAt Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, ... (truncated, view full listing at source)