Customer Success Engineer

<div class="content-intro"><h3><span style="font-weight: 400; color: #4065ff;"><strong>Who We Are</strong></span></h3> <p>At Pave, we're building the industry’s leading compensation platform, combining the world's largest real-time compensation dataset with deep expertise in AI and machine learning. Our platform is perfecting the art and science of pay to give 8,500+ companies unparalleled confidence in every compensation decision.</p> <p>Top tier companies like OpenAI, McDonald’s, Instacart, Atlassian, Synopsys, Stripe, Databricks, and Waymo use Pave, transforming every pay decision into a competitive advantage. $190+ billion in total compensation spend is managed in our workflows, and 70% of <a href="https://www.forbes.com/lists/ai50/">Forbes AI 50</a> use Pave to benchmark compensation.</p> <p>The future of pay is real-time predictive, and we’re making it happen right now. We’ve raised $160M in funding from leading investors like Andreessen Horowitz, Index Ventures, Y Combinator, Bessemer Venture Partners, and Craft Ventures.</p></div><h2><span style="color: #4065ff;">The CSE Team @ Pave: </span></h2> <p>You’ll become a Pave product and compensation expert, and you’ll use that expertise to onboard and manage 30-40 customers at a time. You’ll make sure your customers implement and get value from our products quickly, and tee them up for a healthy, long-term relationship with Pave.</p> <p>You’ll do this in partnership with the Account Management team, the Sales team, and the Product and Engineering teams to ensure our customers are successful.</p> <h2><span style="color: #4065ff;"><strong>What You'll Be Doing:</strong></span></h2> <ul> <li>Drive successful implementation projects for Pave's compensation software, partnering closely with HR and Finance leaders to transform their compensation strategies while ensuring strong adoption and meaningful business outcomes.</li> <li>Own end-to-end<strong> </strong>project management of customer implementations, creating detailed project plans, identifying risks early, and maintaining clear communication across multiple stakeholders to deliver solutions on time.</li> <li>Become a trusted compensation expert and strategic advisor to customers, helping them leverage Pave's platform to solve complex compensation challenges and establish scalable processes for their organizations.</li> <li>Collaborate across Product, Engineering, and Customer Success teams to surface customer needs, identify opportunities for platform improvements, and contribute to Pave's product evolution while wearing multiple hats in a fast-paced startup environment.</li> <li>Build strong relationships with customers through clear communication, creative problem-solving, and a deep understanding of their unique business needs and compensation goals.</li> <li>Execute on the technical needs of the customer with integrations, data migration and configurations. </li> </ul> <h2><span style="color: #4065ff;"><strong>What You'll Bring:</strong></span></h2> <ul> <li>You have 3-10 years of experience as a customer-facing CSE, Technical Account Manager or Implementation Manager at a B2B SaaS company.</li> <li>You have deep experience and knowledge of JSON, HTML, SQL, and you have worked with API integrations.</li> <li>You are a meticulous project manager; you make a plan, you execute against it and nothing falls through the cracks.</li> <li>You’re a creative problem solver; you search for solutions that solve our customers needs that may not be immediately obvious.</li> <li>You care about the customer outcomes; you ensure that they can achieve their goals using Pave and maintain healthy adoption and usage.</li> <li>You are able to deal with a variety of stakeholders ranging from timeline-driven project managers, mission-driven Heads of People, and metrics-driven Finance folks.</li> <li>You’re comfortable working autonomously, have a strong sense of prioritization and can instinctively spot high-leverage “blocking” work.</li> <li ... (truncated, view full listing at source)