Senior Engineering Manager - Team Billing

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin — the most advanced customer service AI agent on the market — lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI‑enhanced support for the more complex or high‑touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What’s the opportunity? Join Intercom as a Senior Engineering Manager to lead Team Billing — the group that owns the core systems powering how customers buy Intercom, how we meter usage, bill accurately, recognize revenue, and keep money flowing. This is a high‑impact, high‑visibility role at the heart of Growth Engineering, partnering closely with Pricing Packaging, Order, Self‑Serve, Sales, Finance, Enterprise Systems, Analytics, and Billing Operations. You’ll drive clarity, focus, and execution across a mission‑critical platform while fostering a culture of ownership, accountability, and incredibly high standards. What will I be doing? Lead and scale a team building and enhancing Intercom’s billing, subscription, invoicing, and metering capabilities — the backbone of revenue and monetization experiences. Own and improve the reliability and operational excellence of Billing systems: on‑call quality, incident response, observability, and product health standards. Partner with Senior and Staff Engineers to shape and execute the technical strategy across subscription management, metering, invoicing, and integrations (e.g., Stripe Billing) — balancing near‑term needs with long‑term platform evolution. Collaborate deeply with Product, Design, Sales, Finance, Enterprise Systems, Analytics, and Billing Ops to prioritize the roadmap, close operational gaps, and deliver measurable business outcomes each quarter. Cultivate and manage trusted relationships with partner leaders in Finance, Enterprise Systems, and Analytics to ensure alignment on data flows, compliance, reconciliation, and business reporting needs. Drive migrations and modernization work where needed (e.g., Stripe‑first capabilities, systems parity and improvements), ensuring safe change management and robust downstream data flows. Bring clarity and alignment to priorities, tradeoffs, and timelines; set a high bar for planning, testing, and end‑to‑end quality, especially for revenue‑impacting launches. Develop and retain top talent through coaching, clear expectations, and effective delegation; scale yourself via strong tech‑lead partnerships and “coach‑and‑delegate” leadership. Promote a culture of ownership, accountability, and incredibly high standards — moving quickly, communicating crisply, and celebrating wins. What skills do I need? 5+ years managing softwa ... (truncated, view full listing at source)