VP, Technical Services Operations Compounding

VP, Technical Services Operations Compounding Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve. Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about http://hims.com/about and hims.com/how-it-works http://hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals http://www.hims.com/careers-professionals. ABOUT THE ROLE: AS VP, TECHNICAL SERVICES OPERATIONS COMPOUNDING, YOU WILL BE THE SENIOR TECHNICAL AUTHORITY RESPONSIBLE FOR END-TO-END TECHNICAL GOVERNANCE ACROSS ALL STERILE AND NON-STERILE COMPOUNDING OPERATIONS. THIS EXECUTIVE-LEVEL ROLE DRIVES OPERATIONAL DISCIPLINE, CONSISTENCY, AND COMPLIANCE TO SUPPORT THE ORGANIZATION'S GROWTH AND REGULATORY READINESS. You will build and lead a cross functional matrix team responsible for investigating deviations within the 503A and 503B compounding area, identifying root causes, and driving effective corrective and preventive actions (CAPAs). This role ensures compliance with all appropriate standards and regulations that supports continuous improvement, and strengthens operational discipline through data-driven problem-solving. The VP ensures that products are manufactured consistently, reliably, and compliantly across all sites while building scalable technical systems to support portfolio growth, capacity expansion, and regulatory readiness. RESPONSIBILITIES YOUR KEY AREAS OF RESPONSIBILITY INCLUDE: - Investigations, Deviations, and CAPA Leadership: Providing direct technical oversight for all significant deviations and nonconformances, ensuring investigations are scientifically sound, risk-based, and utilizing structured root cause analysis (e.g., 5 Whys, Fishbone). The role establishes and monitors metrics for deviation recurrence and CAPA effectiveness. - Validation Strategy and Execution: Owning the global validation strategy for process validation, equipment qualification (IQ/OQ/PQ), and cleaning validation. This includes aligning the validation lifecycle with FDA, USP ( , , ), and ICH Q8–Q10 expectations as appropriate. - Product Performance, Trending, and Reliability: Establishing systems for routine statistical trending of critical quality attributes (CQAs), process capability, and yield. The VP translates this data into technical recommendations to improve product robustness and reliability. - Technology Transfer and Site-to-Site Standardization: Leading and approving all technology and product transfers, ensuring complete process understanding. This also involves driving harmonization of processes, equipment platforms, SOPs, and batch records across all sterile and non-sterile operations. - Technology Strategy and Roadmap Develop and govern the multi-year technology roadmap for compounding operations, covering equipment, automation, digital systems, and facility upgrades. Collaborate with Engineering, Quality, R&D, Digital, Finance, and Operations to strategically align technology investments with business goals. Lead capital planning, vendor selection, and provide ROI justification for all manufacturing technologies. - Operational Excellence and Continuous Improvement: Deploying Lean Six Sigma, Kaizen, and other continuous improvement methodologies across compounding and R&D operations, defining KPIs, and sponsoring improvement projects that ... (truncated, view full listing at source)