IT Support Specialist

ABOUT DEFCON AI RESILIENCE IN THE FACE OF DISRUPTION. DEFCON AI is an insights company that leverages artificial intelligence, mathematical optimization, data analytics, and software engineering for resilient optimization of complex systems. In today’s dynamically changing world, DEFCON AI’s technology aligns outcomes with operational goals, better decision making, and empowers customers to anticipate assess, and mitigate the impacts of disruptions. About the Role We are seeking an IT Support Specialist to support day to day internal IT operations for a growing company supporting government and defense customers. This role is hands on and operational, focused on keeping employees productive and systems running smoothly. You will handle internal IT tickets, user support, hardware and software provisioning, license tracking, and new hire IT setup, while partnering closely with our managed service provider (MSP) and our managed security service provider (MSSP) and our Director of IT. This is an excellent opportunity for someone who enjoys being the go to IT problem solver, has strong attention to detail, and wants exposure to security conscious and regulated environments while growing their IT career. Key Responsibilities Internal IT Support Ticketing Serve as first line support for internal IT issues (hardware, software, access, connectivity) Troubleshoot and resolve common issues independently; escalate when appropriate Manage and track IT tickets, including coordination with MSP and MSSP for overflow or specialized support Ensure timely, friendly, and professional support for a distributed workforce Hardware, Software User Lifecycle Provision and configure laptops, peripherals, and mobile devices Manage software installations, updates, and access provisioning Support onboarding and offboarding processes, including: Device setup and recovery Account creation, modification, and deactivation Coordination with HR and IT leadership to ensure Day1 readiness License Management IT Asset Tracking Track software licenses and subscriptions to ensure accurate counts and compliance Assist with license provisioning, renewals, and deprovisioning as employees join or leave Maintain IT asset inventory (devices, peripherals, licenses) Identify unused or underutilized licenses and flag optimization opportunities to IT leadership Procurement Vendor Coordination Assist with IT procurement activities, including: Ordering laptops, accessories, and approved software Tracking delivery and deployment of IT equipment Support vendor relationships by: Coordinating with MSP and MSSP on ticket resolution and escalations Helping manage routine vendor communications (quotes, renewals, basic inquiries) Maintain basic documentation related to vendors, tools, and contracts for IT reference Security Aware Operations Follow established security policies and procedures when handling systems and data Support device hygiene, access controls, and baseline security best practices Assist with operational or evidence gathering tasks related to compliance efforts as directed (training and guidance provided) Escalate potential security concerns promptly to IT leadership Required Qualifications 2–5 years of experience in IT support, IT engineering, or a similar role Strong hands-on experience with: End-user hardware and software support Windows and/or macOS environments SaaS and cloud based tools Experience working with ticketing systems and/or external IT vendors or MSPs Strong organizational skills and attention to detail (especially for asset and license tracking) Clear communication skills and a customer service mindset Self-motivated and adaptable in a fast-paced startup environment . Willing to take the initiative to learn new systems or technologies as needed. Reliable and trustworthy, especially when handling sensitive data or system access. Preferred Qualifications Experience supporting remote or hybrid teams Fam ... (truncated, view full listing at source)