Manager, Non-Personal Account Operations

Manager, Non-Personal Account Operations BUILD SOMETHING PEOPLE LOVE Wealthsimple's mission is to help everyone achieve financial freedom – by making financial services simple, transparent, and low-cost. We're Canada's largest fintech, trusted by over 3 million clients with more than $100 billion in assets. We move fast, we own our work, and we care deeply about the people using our products. If that sounds like you, keep reading. We're proud of what we've built — and we're just getting started. Read our Culture Manual https://www.wealthsimple.com/en-ca/culture and learn more about how we work https://www.wealthsimple.com/en-ca/careers. ABOUT THE ROLE Reporting to the Senior Manager, Registered & Complex Accounts, you’ll lead the day-to-day operations for entity onboarding, non-personal account opening and maintenance, and help build a centre of excellence for business clients. You will own the end-to-end operational execution for Wealthsimple’s non-personal accounts - from onboarding and KYB/KYC to escalations, audits, and process improvement. You’ll lead a team of specialists, partner closely with Product, Engineering, Compliance, AML, and Client Experience, and play a critical role in our broader initiatives to enhance and scale our offerings for non-personal entities. IN THIS ROLE, YOU’LL: - Lead and develop a high-performing Non-Personal Account Operations team responsible for onboarding, verification, and maintenance of corporate and other non-personal account types. - Own the non-personal account opening lifecycle, including KYB checks, documentation review, and system updates across a suite of proprietary and vendor-provided operational tools. - Design and maintain clear SOPs, runbooks, and controls for entity onboarding, role-based access, director/owner changes, and entity bank linking, ensuring processes are auditable and aligned with CIRO and internal risk standards. - Monitor and improve key performance metrics (e.g., turnaround time, error/defect rates, escalations, audit findings) and use data to prioritize automation, tooling, and process improvements in partnership with Product, Engineering, and Data teams, bringing an operational perspective to requirements, UX tradeoffs, and rollout plans so new features and business lines are robust from day one. - Manage complex escalations and edge cases, working closely with Compliance and AML to ensure safe outcomes for clients and the firm. - Support audits and regulatory reviews related to non-personal accounts by ensuring documentation, controls, and data are complete, accurate, and easy to evidence. - Build strong cross-functional relationships with CXO, Funding/Internal Transfers, Tax, and other brokerage operations teams to ensure non-person clients experience consistent, high-quality service across all touchpoints. WHAT YOU’LL BRING - 5+ years of experience in brokerage or financial services operations, with significant exposure to non-personal accounts’ end-to-end administration and operations, and KYB/KYC-heavy workflows. - 2+ years of people leadership experience, including managing operations specialists or analysts in a high-volume, high-accountability environment. - Deep understanding of FINTRAC regulations for establishing relationships with non-personal entities and documentation requirements. - Strong process and control mindset - you’re comfortable mapping complex workflows, identifying failure modes, and designing controls that satisfy regulatory and audit needs without overcomplicating the client experience. - Comfort working with data and tooling (e.g., Google Sheets, SQL, Kanban, workflow automation) to monitor health, identify opportunities, drive insights from analytical data, and measure impact. - A builder mentality - you enjoy turning manual, spreadsheet-driven workflows into simple, reliable, and well-instrumented processes, and you’re biased toward shipping incremental improvements over waiting for “perfect”. - Excellent ... (truncated, view full listing at source)