BizOps Engineer II

Our Purpose Mastercard powers economies and empowers people in 200 countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary BizOps Engineer II We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results. About our program: Treasury Services Program includes three pillars of applications. Customer Funds Management (traditionally referred to as Settlement), Rate Management and Customer Risk Management. Customer Funds Management is the process by which MasterCard facilitates the exchange of funds on behalf of its customers that have sent or received financial transactions through a clearing system. Rate Management includes applications that facilitate the exchange of currencies utilized throughout the world. Customer Risk Management monitors financial activity to ensure the stability of our customers to meet their obligations. About the role: - The Business Operations Organization is the production readiness steward for Mastercard products. As a Business Operations Site Reliability Engineers, we are responsible for ensuring that our platform is stable and healthy. We break down barriers to run our products by fostering run ownership and empowering engineers to build resilient products. We support our developers during the application build phase in software run principals that includes operational design, automation, capacity planning, monitoring that leads to fault-tolerant, scalable products. We see the big picture and help create and enforce operations standards while facilitating an agile and learning culture. - We are passionate about software run, automation, learning and participating in dynamic day to day work. We will ensure operational criteria like system availability, capacity, performance, monitoring, self-healing, and deployment automation are implemented throughout the delivery process. A Business Operations SRE brings in curiosity, site reliability mindset and entrepreneurial spirit to build, deploy and run our products while being an advocate for change and standards throughout the development, quality, release, and product organizations. - We support daily operations with a hyper focus on triage, root cause by understanding the business impact of our products and subsequently performing blameless post-mortems. The goal of every Business Operations team is to shift left to be more proactive and upfront in the development process, and to proactively manage production and change activities to maximize customer experience and increase the overall value of supported applications. Business Operations teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments. A Business Operations SRE focus is also on streamlining and standardization of traditional application specific support activities and centralizing points of interaction for both internal and external pa ... (truncated, view full listing at source)