Senior Data Analyst, Customer Value

Our mission: to eliminate every barrier to mental health. At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare , empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. We are hiring a Senior Data Analyst within our Business Intelligence organization to work with the Customer Value product team. The Customer Value team is responsible for matching members to providers, routing members to the appropriate care, and forecasting utilization for each of our customers. This position will be critical in building out the metric tree that shows the north star metrics that the Customer Value product team drives, and the component metrics that provide visibility into the drivers and influences that they should be focused on to do root cause analysis. It is vital that the Customer Value team can measure the impact of precision care routing (PCR) on financial performance to uncover optimization opportunities. Equipping the team with this BI support is critical to their success. You’ll operate in a cross functional data team that includes data scientists and analytics engineers, all of whom are working towards this goal with you. This is a full time position on our team that reports to the Associate Director, Analytics - Product and Revenue. This is a remote position that may require occasional travel for company or team events. What you’ll be doing Partner with the Customer Value team to build, maintain, and improve reporting infrastructure that supports our provider experience metrics and related KPIs. Develop a metric tree for any distinct Customer Value team with a separate North Star Metric, that can be broken down into component metrics and influences. Develop dashboards and data visualizations that empower non technical users within the Customer Value team to understand overall trends and drill into drivers of metric movements. Support the Customer Value sub-team responsible for routing members to the right care by measuring the impact of this routing on financial performance. Partner with the data science team to dive deeper into major trends, helping us understand what is driving those changes. Ensure downstream teams can access and utilize data effectively by providing training, documentation and support for the dashboards and data products you deliver. Ensure accurate and consistent reporting of metrics, collaborating with cross-functional stakeholders to ensure data alignment across the business. Work with our analytics engineering team to maintain the core data models in dbt that support these metrics and ensure data consistency. What success looks like in this role: Develop tools and analyses that enable the Customer Value team to hit their own KPIs - you’re successful when you help your team be successful! Reduce the amount of time ... (truncated, view full listing at source)