Senior Software Engineer (L3)

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Senior Software Engineer (L3) on the Console Runtime team. About the job This position is needed to help Twilio develop and deliver new capabilities in the Twilio Console platform. You will be a member of a SCRUM team which designs, implements, owns and operates the Twilio Console Runtime which powers the Twilio Console Web application. Additionally, you will have the opportunity to influence roadmap priorities, propose innovative solutions that will enable Twilio to achieve its goal of being the world’s most trusted customer engagement platform. Responsibilities In this role, you’ll: Design, develop, test and deploy new features using technologies such as GraphQL, NodeJS, React, Typescript, Playwright, ViTest and Buildkite. Own your code, respond to incidents and participate in on-call rotation and participate in RCAs for incidents. Meet Definition of Done for the software you build. Refactor and reduce technical debt. Write automated unit and integration tests in a continuous integration and delivery environment. Manage your work through the use of Github, Jira, and Twilio’s build/deploy systems. Collaborate with other team members, including Product leadership, influence, own, and work to improve the platform. Actively participate in design and code review, backlog refinements and other agile ceremonies and work with team members to meet team’s sprint commitments. Work independently or with your team to troubleshoot/determine resolution for issues in your team's domain. Be responsible for documentation of projects you work on. Rapidly acquire new technical skills and knowledge in a fast-paced, highly disruptive industry environment. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: Bachelor’s degree in Computer Science or related industry experience. 5+ years of hands-on development experience developing and operating Web applications using modern javascript technologies, preferably React, NodeJS and Typescript. 5+ years of hands-on experience with scalable and high performing backend systems or Backend-For-Frontends. Experience with REST APIs and GraphQL. Knowledge of modern automated testing and CI/CD pipelines using Buildkite or Jenkins. Champion of good engineering habits: development and test techniques, security, automation. Experience in triaging and solving production issues. Positive attitude and aptitude to learn and execute quickly as part of a SCRUM team. Iterative development and deployment, Scrum and Agile methodologies. Communicate clearly and concisely, orally and in writing. Good team player and ability to communicate well in a remote work environment. Desired: Experience with AWS or other public cloud infrastructure platforms. Hands-on experience of developing and implementing testing strategies using robust automated testing fram ... (truncated, view full listing at source)