IT Systems Engineer

About Betterment Betterment is a leading, technology-driven financial services company that offers investing, savings and retirement solutions for retail investors and investment advisors as well as financial wellness solutions, including a 401(k) for small and medium-sized businesses. Our team is passionate about our mission, to empower people to build wealth with confidence and ease. We’re headquartered in NYC and offer hybrid NY-based positions (four days/ week in-office, with no required office days during the summer and winter holidays). About the Role The IT Systems Engineer is a mid-level individual contributor responsible for operating, improving, and supporting Betterment’s core IT systems. This role focuses on reliable execution, systems administration, and workflow automation within an established IT architecture. You will own defined platforms and processes, partner closely with senior engineers and security teams, and contribute to improving employee experience through dependable systems and thoughtful automation. This role is ideal for an engineer who is comfortable working independently on scoped problems and is growing toward senior-level systems ownership. This role is based out of our NYC office. Below we've reflected the base salary range for this position. Actual salaries may vary depending on factors including but not limited to location, experience, and performance. The range listed is just one component of Betterment’s total compensation package for employees. New York City: $105,000 - 120,000 This job may also be eligible for variable compensation in the form of a company incentive bonus. A Day in the Life: IT Systems SaaS Operations Administer and support core SaaS platforms such as Google Workspace, Okta, Slack, Zoom, Jamf and other business systems. Execute user lifecycle processes including onboarding, role changes, and offboarding using established identity and access workflows. Maintain system configurations, group structures, and access models according to documented standards. Monitor system health and proactively address operational issues before they impact employees. Identity Access Management Support identity and access management processes including SSO, MFA, RBAC, and group-based access. Implement access changes and integrations under the guidance of senior engineers and security partners. Participate in periodic access reviews and remediation efforts. Assist with troubleshooting authentication, provisioning, and access-related issues. Automation Process Improvement Automate repeatable IT tasks using scripting tools such as Python or Bash. Improve existing onboarding, offboarding, and support workflows to reduce manual effort. Contribute to documentation and runbooks for IT systems and operational procedures. Follow infrastructure-as-code and configuration standards where applicable. Device Endpoint Management Support macOS endpoint management including device provisioning, configuration, patching, and compliance. Execute MDM policies and OS updates based on defined standards. Provide limited support for Windows endpoints where required. Troubleshoot endpoint issues and escalate complex problems appropriately. Employee Support Collaboration Serve as a reliable escalation point for complex IT Support issues. Partner with People Operations, Security, and Finance on day-to-day IT needs. Deliver predictable, high-quality support to employees across time zones. Maintain clear, accurate documentation for systems and support processes. What We’re Looking For: Technical Skills Bachelor’s degree or equivalent practical experience in Information Systems, Technology, or a related field. 3 to 5 years of experience in IT systems administration, SaaS operations, or enterprise technology support. Working experience with macOS administration and endpoint management. Hands-on experience with Okta or similar identity providers. Familiarity with identity standards suc ... (truncated, view full listing at source)