Pricing Operations Lead

About DecagonDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.About the Role:Decagon is looking for a Pricing Operations Lead to sit at the intersection of Sales, Finance, and Strategy. You'll be the first dedicated pricing hire and will work closely with the Business Operations team to shape the function from the ground up.As a Pricing Operations Lead your primary goal will be to accelerate and streamline our enterprise go-to-market motion - working closely with our account executives to structure and propose deals. Initiatives will range from developing pricing & packaging strategy, to building internal deal and pricing processes, to proposal creation and negotiation.This is an exciting role blending strategic thinking and high-caliber execution. We are looking for highly-motivated problem solvers who combine analytical rigor with world-class relationship building skills.In this role, you will:Own end-to-end deal structuring for enterprise opportunities, partnering directly with account executives to build proposals and drive deals to closeWork to develop and refine Decagon's pricing and packaging strategyBuild and scale internal deal desk processes as the company expandsCollect and analyze pricing and deal data to shape company strategyPartner cross-functionally with Finance and Legal to align on deal economics and contract termsYou may be a good fit if you have:4+ years of relevant experience (e.g deal desk, pricing, revenue operations, etc.)Hands-on experience structuring and pricing complex, multi-stakeholder enterprise deals from proposal through closeProven track record as a trusted advisor to sales and leadersComfortable navigating CPQ platforms for quoting and approval workflowsStrong cross-functional collaborator - you've worked regularly with finance and legal teamsStrong communicator - both verbal and writtenEven better if you have: Experience building or scaling a deal desk function at a high-growth or early-stage companyPreviously led implementation of a CPQ platformFamiliarity with consumption-based or usage-based pricing models in addition to traditional SaaS subscription structuresSQL or other data analytics experienceBenefits:Health, dental, and vision insuranceTake what you need vacation policyCareer growth opportunities within a fast-growing AI companyCompensation:$160,000 - $200,000 + equity