N-Tech Manager, Technology Systems and Operations - Creative

At Netflix, our mission is to entertain the world. Together, we are writing the next episode - pushing the boundaries of storytelling, global fandom and making the unimaginable a reality. We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting-edge technology. Come be a part of what’s next. ROLE Netflix is redefining interactive and cinematic entertainment. The N‑Tech Manager, Technology Systems and Operations (Creative Tech), based in Vancouver, plays a pivotal role in enabling seamless, secure, and scalable technology experiences for our Games and VFX production teams globally. This leader drives innovation in creative technology support, automates workflows, and elevates operational excellence to empower Netflix’s Games and VFX studios. You will be responsible for the operation, integration, and continuous evolution of technology services that support Netflix’s creative production teams. You will refine technical support models, drive automation, and enhance services that underpin Games and VFX production. You’ll also manage internal teams and managed service providers (MSPs) to deliver high‑quality support while fostering innovation and efficiency. RESPONSIBILITIES Strategic Leadership & Technology Vision Act as a key strategic partner to Games and VFX studio leadership and cross-functional business units, aligning technology support roadmaps with long-term studio goals to drive innovation, efficiency, and seamless integration of Games and VFX production workflows. Define and execute a technology operations strategy that enhances Games and VFX production efficiency, leveraging automation and technology-first proactive support models to align with Netflix’s Games and VFX studio growth and the N‑Tech Learning Engine framework. Build and develop a high-performing team, fostering an environment of growth, technical excellence, and innovation while leading the evolution of technical support services, ensuring scalability, security, and operational excellence. Champion user-centric, efficient technology experiences across all Games and VFX studio operations. Operational Management & Service Excellence Oversee daily operations of the Technology Systems and Operations Specialist (TSOS) team, ensuring optimal coverage and performance at all times. Proactively remove roadblocks for the team by optimizing support workflows, automating troubleshooting, and leveraging real-time analytics to enhance the technology support experience. Implement best practices for technical support, issue resolution, and incident management, ensuring rapid response and minimal disruption to Games and VFX studios. Establish and refine operational procedures, leveraging data-driven insights to optimize efficiency and scalability while ensuring optimal resource utilization. Collaboration & Technical Integration Act as a strategic partner to Games and VFX studios, engineering teams, enterprise operations, and strategic sourcing teams, aligning technology roadmaps with business objectives. Collaborate with cross-functional teams to improve supportability and proactively address recurring technology challenges across Games and VFX production pipelines. Ensure seamless integration of Netflix-owned and third-party Games and VFX tools, including emerging GenAI/GenMedia solutions, supporting efficiency, innovation, and secure, scalable creative workflows Partner with engineering and product teams to gather feedback and provide insights, driving continuous improvement. Drive alignment across teams by standardizing support processes and ensuring consistency in operational execution. Develop root cause analysis reports, identify trends, and implement proactive solutions with the Workforce Productivity teams to mitigate recurring issues. Serve as the primary escalation point for complex technical issues, ensuring timely resolution through collaboration with enginee ... (truncated, view full listing at source)