Senior Salesforce Administrator

About Parloa Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like IKEA and Booking.com already deploying Parloa at scale. About the role: As a Senior Salesforce Administrator at Parloa, you’ll be the driving force behind the scalability, reliability, and effectiveness of our Salesforce ecosystem. You will build out our Salesforce instance end-to-end, supporting our GTM teams (Marketing, Growth, Solution Engineering, Sales, CX) in building efficient processes and ensuring seamless data flow across systems. Your mission is to enable scalable systems that drive operational excellence as we continue to grow globally. Areas of ownership: Partner with Revenue Operations, Sales, Marketing, and Customer Success teams to optimize workflows and drive adoption. Implement and maintain custom objects, validation rules, flows, and process automations. Ensure data integrity and hygiene, performing regular audits and developing standards for data entry and maintenance. Manage integrations between Salesforce and other SaaS platforms (e.g., HubSpot, Gong, etc.). Collaborate with business stakeholders to translate requirements into scalable technical solutions. Provide training and documentation for end-users and help drive best practices across teams. Work with global peers to align Salesforce governance and processes across regions. Support reporting and dashboard creation for leadership and GTM analytics. Who you are: 3–5 years of Salesforce Administrator experience in a fast-paced SaaS environment. At least 2 years in a Senior Admin or Lead Admin role, owning complex Salesforce projects or multi-departmental systems. Salesforce Certified Administrator and Advanced Admin required Proven experience managing and scaling Salesforce for GTM- and Sales Teams. Deep understanding of Salesforce data model, process automation (Flows), and permission management. Strong grasp of RevOps concepts, with an eye for process optimization and cross-system efficiency. Familiarity with API-based integrations and middleware tools (Zapier, n8n, etc.). Exceptional attention to detail, documentation, and communication skills. Proactive, collaborative, and solution-oriented mindset — you enjoy taking ownership and improving systems. Ideally located in New York (USA), with the ability to collaborate with global teams across time zones. Our recruiting process: Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser Why Parloa? We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it. At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them. We’ve grown beyond the earliest startup phase, but we’ ... (truncated, view full listing at source)