Help Desk Technician

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide and over 500,000 business users, Replit is democratizing software development by removing traditional barriers to application creation.About the roleWe are looking for a Help Desk Technician to provide onsite, deskside IT support at Replit’s rapidly growing Foster City, CA office. The successful candidate will also troubleshoots hardware and software issues, administers and supports our cloud first tech stack, configures Apple MacBooks, maintains conference rooms, performs minor system repairs, and manages IT inventory and consumables.The technician documents and triages incidents through an ITSM platform, escalates complex issues when necessary, supports basic networking and AV systems, and contributes to maintaining a secure, standardized, and scalable endpoint environment.What You'll DoProvide first-line (Tier 1) onsite technical support for end users in a primarily Apple macOS environmentTroubleshoot and resolve hardware, software, and peripheral issues for MacBooksAssist end users with configuration and troubleshooting core collaboration tools such as Google Workspace (Gmail, Drive, Calendar, Meet)Perform new hire onboarding and offboarding, including system provisioning, asset assignment, access setup, and equipment recoveryConfigure, deploy and maintain end user technology including monitors, keyboards and network connectivityService and maintain conference rooms to ensure AV systems, displays, microphones, cameras, and conferencing platforms are operationalRestock and manage IT consumables (cables, adapters, peripherals) and maintain accurate inventory of IT assetsDocument service requests, incidents and resolutions in the IT ticketing platformContribute to documentation, knowledge base articles, and process improvement initiativesEscalate complex technical issues to Tier 2 IT support or internal teams as appropriateAssist with endpoint management tasks (patching, updates, security enforcement) using MDM solutionsRequired Skills & Experience1+ years of experience of IT support experienceStrong working knowledge of Apple macOS troubleshooting, hardware diagnostics, and system configuration in an enterprise environmentExperience supporting Google Workspace administration and end-user troubleshootingFamiliarity with endpoint management/MDM platforms (Kandji preferred)Understanding of identity and access management concepts such as MFA and SSOBasic networking knowledge (TCP/IP, DNS, DHCP, Wi-Fi troubleshooting)Experience supporting video conferencing and AV systems (Google Meet preferred)Familiarity with IT ticketing systemsStrong organizational skills and ability to manage multiple concurrent requestsExcellent verbal and written communication skills with a customer-first mindsetAbility to lift and move IT equipment up to 40 lbsWillingness to work onsite at least four days per weekBonus QualificationsActive Replit user and passionate about making software creation more accessibleExperience supporting Microsoft Windows and Linux endpointsCompTIA A+, CompTIA Network+, Apple Certified Support Professional certifiedThis is a full-time role that can be held from our Foster City, CA office. The role has an in-office requirement of Monday, Wednesday, and Friday. Full-Time Employee Benefits Include:💰 Competitive Salary & Equity💹 401(k) Program with a 4% match⚕️ Health, Dental, Vision and Life Insurance🩼 Short Term and Long Term Disability🚼 Paid Parental, Medical, Caregiver Leave🚗 Commuter Benefits📱 Monthly Wellness Stipend🧑‍💻 Autonomous Work Environment🖥 In Office Set-Up Reimbursement🏝 Flexible Time Off (FTO) + Holidays🚀 Quarterly Team Gatherings☕ In Office AmenitiesWant to learn more about what we are up to?Meet the Replit AgentReplit: Make an app for thatReplit BlogAmjad TED TalkInterviewing + Culture at ReplitOperating PrinciplesReasons not to work at ReplitTo achieve ou ... (truncated, view full listing at source)