IT Administrator - Collaboration Platforms

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide and over 500,000 business users, Replit is democratizing software development by removing traditional barriers to application creation.About the roleWe are seeking an IT Systems Administrator to be the primary owner and escalation point for Replit’s enterprise collaboration platforms. The successful candidate will be responsible for advanced administration, secure configuration, licensing strategy, feature evaluation and implementation, and complex troubleshooting of platforms such as Google Workspace and Slack. This role ensures platforms are configured and maintained according to security-by-design principles, partners closely with SecOps to investigate and remediate incidents, platform integrations, and drives cost optimization through effective license management. The administrator also supports audit readiness by maintaining controls and evidence aligned to SOC 2 and ISO 27001 standards, ensuring collaboration systems remain secure, compliant, scalable, and operationally efficient.What You'll DoOwn and administer SaaS collaboration platforms include Google Workspace, Slack, message hygiene, IT ticketing, digital signing and knowledge managementServe as the primary escalation point for advanced administration, configuration and troubleshooting of collaboration platformsAct as the subject matter expert (SME) and platform owner for assigned systems, responsible for architecture decisions, configuration standards, lifecycle management and long-term roadmap alignmentOwn licensing strategy across administered platforms, ensuring appropriate license assignment, cost optimization, feature alignment, renewal management and utilization reportingEvaluate, test, and implement new features and platform capabilities in alignment with security, compliance and business requirementsTroubleshoot and resolve complex platform issues, including availability disruptions, integration failures, permission misconfigurations and automation breakdownsPartner with Security Operations (SecOps) to investigate and remediate platform-related security incidents and policy violationsParticipate in internal and external audits, ensuring systems meet SOC 2 and ISO 27001 compliance requirements, prepare audit evidence and support control walkthroughsDevelop documentation, standards, and operational runbooks for Tier 1/Tier 2 support teamsConduct POC/POV collaboration platforms to address business requirementsRequired Skills & Experience6+ years of experience administering enterprise SaaS collaboration platforms in a cloud-first environment (Google Workspace, Slack, Notion)Deep expertise administering Google Workspace Enterprise (security controls, lifecycle management, DLP, Vault, Drive permissions, shared resources)Strong experience administering Slack Enterprise, including governance of apps, data retention policies, enterprise security settings, and Slack ConnectExperience administering an ITSM or ticketing platform including workflow configuration and reportingExperience administering Notion or similar knowledge management platformsDemonstrated experience managing SaaS licensing models, renewals, utilization tracking, and cost optimizationExperience collaborating with SecOps on incident response and security investigationsWorking knowledge of SOC 2 and ISO 27001 control frameworks and audit readiness processesStrong analytical troubleshooting skills with the ability to diagnose complex cross-system issuesBonus QualificationsActive Replit user and passionate about making software creation more accessibleExperience administering Microsoft Office 365 and ZoomUnderstanding of conferencing and webinar platformsExposure to AI enabled tools such as notetakers and personal assistantsBeen part of a rapid growth SaaS startupThis is a full-time role that can be held from our Foster City, CA office. The role has an in- ... (truncated, view full listing at source)