Support Engineer (USA Only - 100% Remote)

About UsSince 2013, we've been building a CRM that gets out of the way and helps teams sell more, faster. No manual data entry, just communication-first sales software designed to help SMBs succeed and scale.We're bootstrapped and profitable - that means we answer to our customers and play by our rules. We're proud of our ~100 person, 100% remote team focused on building Close so that no small, scaling business fails because it can't figure out sales.About the RoleWe're hiring a Support Engineer at Close.As Close grows, more customers are building on our API, running complex migrations, integrating multiple tools, and expecting faster, more technical answers. Close’s Support Engineering Team sits at the intersection of these customer problems and technical solutions. You'll spend time helping customers directly while also creating scripts, tools, and automation that make both our team and our customers more effective. The impact compounds: every script you write, every migration tool you build, every piece of internal tooling you create makes the next customer conversation faster and the next problem easier to solve.As a Support Engineer, you'll be part support expert, part automation builder, part customer advocate.You'll handle technical support during US business hours while writing scripts that solve customer problems, building internal tools that improve team efficiency, and creating tools that customers can reuse.The Support team at Close is highly autonomous, deeply customer-focused, and technical compared to most SaaS support teams. You'll work with production data, become an API expert at a profitable company, and have direct influence on both internal systems and customer-facing tools.You areExperienced with Python. You have 1+ years using Python to solve real problems - whether building scripts, automating workflows, or interacting with APIs. You can debug, explain your code, and aren't afraid to dig into unfamiliar systems.Customer-focused. You have experience in customer-facing roles (sales, support, or similar) and genuinely care about helping people succeed. You can explain technical concepts clearly and guide customers with friendly strength.An automation enthusiast. You see repetitive work and think "I can build something to fix this." You experiment with AI tools to improve workflows, but you understand when manual debugging is required. You're AI-native: you use tools like Claude, ChatGPT, or Copilot thoughtfully to augment your work, not replace your thinking.A strong communicator. Your written communication is clear and structured. You can document your work, write bug reports that engineering appreciates, and collaborate effectively in an async-first environment.Comfortable with autonomy. You take ownership of problems, move with urgency, and don't need heavy oversight. You're pragmatic over theoretical and have a bias toward action.A strong written communicator in EnglishLocated in US time zones (ET, CT, MT, or PT)Comfortable working 100% remote in a fully distributed teamYou willSolve technical problems daily. Handle support tickets during US business hours, with a focus on API questions, data migrations, integrations, and complex technical issues. You'll protect engineering time by solving problems that would otherwise escalate.Build tools that compound. Write Python scripts for imports, data cleanup, deduplication, and reporting. Create internal tooling that improves support efficiency and external utilities that customers can reuse. Your work will eliminate hours of manual support work weekly!Enable Customer Success. Assist customers with API usage, migrations, and data transformations. Support Sales and Success teams with technical troubleshooting for large customers. Your work directly impacts customer retention and growth.Improve our API ecosystem. Write clear bug reports and reproductions for engineering. Contribute to documentation and API examples based on real-world usage patterns. Make Close' ... (truncated, view full listing at source)