Commercial Account Manager (UK)

<div class="content-intro"><div>At Mattermost, we build the #1 collaborative workflow solution for defense, intelligence, security, and critical infrastructure organizations. Trusted by governments, financial institutions, and technology companies, our platform enables secure, efficient operations for the world’s most critical teams.</div> <div> </div> <div>We’re dedicated to empowering organizations to operate with confidence, reducing risks, and accelerating productivity. Guided by our core values of Customer Obsession, Earn Trust, Self Awareness, Ownership and High Impact, we collaborate closely with our customers to deliver solutions that meet complex needs and drive success.</div> <div> </div> <div>To learn more, visit <a href="http://www.mattermost.com/">www.mattermost.com</a></div></div><p> </p> <p data-start="140" data-end="371">Mattermost is seeking a <strong>Commercial Account Manager (CAM) – UK </strong>to support and accelerate commercial growth across the region. This is a collaborative, territory-aligned sales role that operates alongside Account Executives (AEs).</p> <p data-start="373" data-end="711">The CAM independently manages defined commercial sales motions while exercising strong judgment on when to partner with AEs on larger or more complex opportunities. This role is ideal for a commercially driven seller who thrives in a fast-paced SaaS environment and enjoys balancing net-new acquisition, expansion, and renewal management.</p> <h2 data-start="718" data-end="735">What You’ll Do</h2> <h3 data-start="737" data-end="762">Inbound Net New Sales</h3> <ul data-start="763" data-end="1011"> <li data-start="763" data-end="826"> <p data-start="765" data-end="826">Own and execute inbound-led net-new opportunities</p> </li> <li data-start="827" data-end="925"> <p data-start="829" data-end="925">Qualify and close small to mid-sized deals for customers not aligned to strategic AE territories</p> </li> <li data-start="926" data-end="1011"> <p data-start="928" data-end="1011">Run discovery, qualification, objection handling, and closing motions independently</p> </li> </ul> <h3 data-start="1013" data-end="1036">Expansion Ownership</h3> <ul data-start="1037" data-end="1388"> <li data-start="1037" data-end="1111"> <p data-start="1039" data-end="1111">Lead expansions within existing accounts when scope and complexity allow</p> </li> <li data-start="1112" data-end="1205"> <p data-start="1114" data-end="1205">Identify upsell and cross-sell opportunities through customer engagement and usage insights</p> </li> <li data-start="1206" data-end="1290"> <p data-start="1208" data-end="1290">Partner with AEs on expansions that become larger, more strategic, or more complex</p> </li> <li data-start="1291" data-end="1388"> <p data-start="1293" data-end="1388">Manage inbound expansion requests from existing customers (e.g., incremental license additions)</p> </li> </ul> <h3 data-start="1390" data-end="1427">Renewal Management (Value-Driven)</h3> <ul data-start="1428" data-end="1718"> <li data-start="1428" data-end="1520"> <p data-start="1430" data-end="1520">Own renewals requiring active customer engagement, risk mitigation, or expansion discovery</p> </li> <li data-start="1521" data-end="1588"> <p data-start="1523" data-end="1588">Collaborate cross-functionally to ensure smooth, on-time renewals</p> </li> <li data-start="1589" data-end="1718"> <p data-start="1591" data-end="1718">Serve as a trusted advisor by helping customers realize the value of Mattermost and building business cases to support renewals</p> </li> </ul> <h3 data-start="1720" data-end="1750">Sales Ecosystem Exposure</h3> <ul data-start="1751" data-end="1846"> <li data-start="1751" data-end="1846"> <p data-start="1753" data-end="1846">Gain hands-on experience with the full buying cycle and commercial procurement considerations</p> </li> </ul> <h3 data-start="1848" data-end="1882">Territory Enablement Hygiene</h3> <ul data-start="1883" data-end="2197"> <li data-start=" ... (truncated, view full listing at source)