Product Evangelist

📍 Location: San Francisco (Hybrid), New York (Hybrid), or Remote (US)At ReadMe, we believe great developer experiences start with strong documentation. We help companies create beautiful, interactive developer hubs that make complex APIs feel simple. We’re looking for a Product Evangelist to deeply understand the product, work directly with users in real time, and help turn insightful conversations into helpful content.We're a small team of humans (and one owl) working together to do big things — and that’s where you come in. In this role you’ll have a transformational impact on ReadMe across both the trajectory of the business and our thriving culture.🦉 What we doReadMe helps more than 5,000 leading startups and tech companies build beautiful, personalized, and interactive developer hubs. If you’ve ever visited the developer docs for PagerDuty, Samsara, or Nvidia, you’ve used ReadMe!We love what we do because it’s so much more than just documentation. We’re providing tools for teams to build a better developer experience and make their products and APIs easier to use. We’ve got great support from our investors at Accel who led our Series A, and our interview process reflects the open, caring, and whimsical culture we want to maintain as we scale. ✅ What you’ll do hereBecome deeply knowledgeable about the ReadMe productUnderstand how customers use ReadMe day-to-day.Stay close to new features, changes, and product direction.Be able to confidently explain why things work the way they do, not just how.Be customer-facing in real timeHost office hours and join live support or customer calls.Help users troubleshoot issues, unblock their workflows, and discover better ways to use ReadMe.Represent the product clearly, empathetically, and accurately in every interaction.Proactively engage and support our user communityHelp own and nurture our Slack community.Jump into conversations, answer questions, and surface patterns you’re seeing.Build trust with users by being present, helpful, and genuinely invested in their success.Produce high-quality product contentWrite clear, thoughtful technical documentation.Help translate common questions into reusable resources.Create videos, walkthroughs, or other educational content to help users get more out of ReadMe.💙 You’ll love this job if you…Enjoy becoming an expert in a product and helping others understand it.Like talking to customers live - whether that’s office hours, calls, or chat.Are proactive and curious, and notice patterns before someone asks you to.Can explain technical concepts clearly to a range of audiences.Care deeply about the quality of docs, examples, and learning materials.Are passionate about making products people love.🌱 How you’ll growWithin 1️⃣ month, you’llGet to know the teamMeet your onboarding buddy, who’ll help you ramp up and navigate your first few months.Learn how different teams at ReadMe work together — product, engineering, support, and beyond.Start building product contextExplore the product hands-on.Sit in on customer conversations and support interactions.Begin contributing to docs or internal knowledge bases.Within 3️⃣ months, you’llGet to know the broader team viaDonuts 🍩 ; you’ll get paired randomly with teammates across ReadMe, just to get to know who they are beyond work!Offsite retreats (recent locations include Colorado, Glacier Park, and Tulum).Become a trusted product voiceConfidently host office hours and customer calls.Actively participate in the Slack community.Start shaping how we support and educate usersImprove existing docs or create new ones based on real user needs.Share insights and feedback with the broader team.Get to know how ReadMe operatesUnderstand our roadmap, development cycle, and business model.See how customer feedback influences product decisions.Within 6️⃣ months, you’llOwn meaningful parts of the customer experienceTake responsibility for areas like onboarding content, community engagement, or a specific product surface ... (truncated, view full listing at source)