Customer Stories Manager

RevenueCat removes the headaches of building and scaling in‑app subscriptions. Since graduating from YC’s S18 batch we’ve grown into the default monetization platform for mobile: we’re in >40% of newly shipped subscription apps, we process $10B+ in annual purchase volume, and we help everyone from a solo dev in Brazil to the OpenAI mobile team understand and grow their revenue.We’re a remote‑first crew of 120+, spread across 25 countries, and guided by values we actually practice: Customer Obsession, Always Be Shipping, Own It, and Balance. If you want your work to touch hundreds of millions of end‑users (and help the developers behind them get paid), you’ll fit right in.The RoleWe’re hiring a Customer Storyteller because we work with some of the most ambitious, creative, and successful apps in the world—and their stories deserve to be told in ways that are just as bold.RevenueCat powers apps used by millions of people every day. Behind those apps are founders, operators, and teams building category-defining products. This role exists to get close to those customers, earn their trust, and tell their stories in ways that inspire other builders.This role sits on our Content team, where storytelling, craft, and narrative quality are core. At the same time, it is deeply cross-functional by nature. You’ll work closely with Product Marketing, Sales, and Customer Success, to surface the right stories, align them to product value, and make them useful across go-to-market efforts.This is not a role for someone who wants to stay put and write blog posts about customers from behind a desk.This is a role for someone who gets excited by ideas like:Reaching out to a founder in Japan and planning a hike + shoot in the mountains to capture why they built their appConvincing Arnold to hop on camera and tell the story of The Pump—what it took to build it, scale it, and turn it into a real businessTurning a casual customer call into a full-blown story—video, quotes, campaign, and event—because you felt there was something special thereFlying out to an onsite, conference, or customer office to capture moments that don’t show up in dashboardsAsking “what’s the most interesting way this story could be told?” instead of defaulting to a case study templateYou’ll be in daily contact with customers, as well as Sales and Customer Success, spotting story-worthy moments early and shaping them into compelling narratives across formats—video, written, events, campaigns, and more.You’ll work closely with Product Marketing to ensure stories are tied to real product value and positioning, with Sales and CS to support pipeline and renewals, and with Product to deeply understand how customers are using RevenueCat in the wild.You’ll use AI tools to move fast and scale your impact, and you’ll orchestrate freelancers, agencies, and local film crews around the world to bring ideas to life. You’ll have a lot of ownership, a lot of freedom, and a lot of responsibility to figure out how each story should be told.About you:You:Have 5+ years of experience in content, customer marketing, or product marketing with a strong customer focusHave shipped customer stories that supported marketing, sales, or brand credibilityAre comfortable interviewing customers and building trust quicklyCan own projects from concept to launch with minimal oversightAre AI-first and use modern tools to move faster and scale impactDo not need to be a video editor, but know how to brief, review, and orchestrate video productionAre highly organized and able to manage multiple stakeholders and timelinesCommunicate clearly, concisely, and persuasively in writing and conversationAre energized by cross-functional collaboration and independent executionIn the first month, you'll:Complete onboarding and gain a deep understanding of RevenueCat’s product, customers, and voiceEmbed with the Content team to learn how we plan, ship, and measure content at RevenueCatBuild strong working relationships with Produ ... (truncated, view full listing at source)