IT Operations Specialist

<div class="content-intro"><p><strong>Who We Are:</strong></p> <p>Alpaca is a US-headquartered self-clearing broker-dealer and brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more. Our <a href="https://alpaca.markets/blog/alpaca-raises-150-million-at-a-1-15b-valuation-to-build-the-global-standard-for-brokerage-infrastructure/">recent Series D funding round</a> brought our total investment to over $320 million, fueling our ambitious vision.</p> <p>Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totalling over 9 million brokerage accounts.</p> <p>Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of <strong>opening financial services to everyone on the planet</strong>. We're deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it.</p> <p>Alpaca is proudly backed by top-tier global investors, including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Unbound, SBI Group, Derayah Financial, Elefund, and Y Combinator.</p> <p> </p> <p><strong>Our Team Members:</strong></p> <p>We're a dynamic team of 230+ globally distributed members who thrive working from our favorite places around the world, with teammates spanning the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond!<br><br>We're searching for passionate individuals eager to contribute to Alpaca's rapid growth. If you align with our core values—Stay Curious, Have Empathy, and Be Accountable—and are ready to make a significant impact, we encourage you to apply.</p></div><p><strong>Your Role:</strong></p> <p>We are seeking an experienced IT Operations Specialist to help support our team members with IT-related tasks and help ensure the Security of our organization.</p> <p>The IT Team is 100% distributed and remote. This role will report directly to the IT Support Lead.</p> <p> </p> <p><strong>Things You Get To Do:</strong></p> <ul> <li>Be the “Go-to-Person- for IT helpdesk requests</li> <li>Diagnose and provide IT support for staff as required</li> <li>Work with the HR and Security team to manage onboarding and offboarding activities</li> <li>Set up and deploy laptops, devices, software, and other hardware</li> <li>Assist with shipping and receiving of hardware assets </li> <li>Manage MDM systems, including BYOD</li> <li>Maintain the firm's inventory of all IT assets</li> <li>Manage and secure endpoint devices at the direction of the Security Team</li> <li>Provide training to staff on IT-related topics</li> <li>Assist with change management and procurement activities</li> <li>Other related duties as required</li> </ul> <p> </p> <p><strong>Who You Are (Must-Haves):</strong></p> <ul> <li>Excited about Alpaca’s mission and what we’re building</li> <li>3+ years of experience in an IT support or helpdesk role</li> <li>Deep expertise in Linux, MacOS, and Windows system administration, including device management, patching, and operational support</li> <li>Experience with automation workflows, SSO configurations, and scalable onboarding processes</li> <li>Good scripting skills with a drive for automation.</li> <li>Proven experience managing enterprise SaaS platforms.</li> <li>Experience with cloud-centric environments and cybersecurity capabilities</li> <li>Experience with traditional on-prem LAN/WAN environments</li> <li>Strong analytical and problem-solving skills</li> <li>Excellent communication skills, fluent in English (both written and verbal), and committed to working collaboratively across the Firm</li> <li>Ability to cover Mountain time or Pacific time ... (truncated, view full listing at source)