Customer Success Manager

Why join us? Handoff is the AI agent that runs a construction company. We help remodelers automate estimating, streamline operations, and win more work - backed by real-time cost data, intuitive design, and workflows that “speak contractor.” With over 10,000 monthly active users and $6B in annualized project volume already flowing through our platform, we’re becoming the trusted partner for the people who build our homes. We are backed by $25M+ raised from Y Combinator, Initialized, and Greycroft. Our team is distributed across hubs in Austin, São Paulo, and Buenos Aires, and we are deeply focused on building intuitive, high-impact solutions that make a real difference for our users. Customer Success Manager at Handoff We’re hiring a Customer Success Manager to lead high-impact implementations and drive revenue expansion across our Business-tier customer base. You’ll own onboarding from day one, run structured training sessions, and help customers unlock the full value of Handoff—ultimately boosting engagement, retention, and Net Dollar Retention (NDR). This role is ideal for someone who thrives in fast-paced SaaS environments and knows how to turn product adoption into business outcomes. You’ll proactively identify usage gaps, resolve support issues, and collaborate cross-functionally to turn insights into action. If you’re data-driven, process-oriented, and motivated to help customers succeed and spend more, we want to meet you.