Senior Director of Customer Experience

About Gridware Gridware is a San Francisco-based technology company dedicated to protecting and enhancing the electrical grid. We pioneered a groundbreaking new class of grid management called active grid response (AGR), focused on monitoring the electrical, physical, and environmental aspects of the grid that affect reliability and safety. Gridware’s advanced Active Grid Response platform uses high-precision sensors to detect potential issues early, enabling proactive maintenance and fault mitigation. This comprehensive approach helps improve safety, reduce outages, and ensure the grid operates efficiently. The company is backed by climate-tech and Silicon Valley investors. For more information, please visit www.Gridware.io. Role Description As the Sr. Director of Customer Experience, you will build, lead, and scale a cross-functional CX organization that spans Customer Success, Go-To-Market (GTM) Product, and Sales Engineering. Your mission: ensure that every customer — from pilot onboarding through commercialization and long-term growth — receives industry-leading support and value.