Customer Success Associate

About us Encord is the universal data layer for AI, helping 300+ AI teams train and run models on the right data. Our platform indexes, curates, annotates, and evaluates data across the full AI lifecycle — from development through production. Trusted by Woven by Toyota, AXA, UiPath, Zipline, and more. We're an ambitious team of 100+ working at the frontier of AI and have raised $110M in total funding, including a $60M Series C led by Wellington Management, with participation from CRV, Next47, Y Combinator, and others. The role We're looking for an exceptional CS Associate to join our post-sales team. You'll work closely with our Sales, Engineering, and Deployment functions to drive adoption and value delivery across our customer base. You'll become a product expert and work with internal teams to build a well-oiled engine that consistently enables customers to get up and running successfully at scale. You will work on a mix of strategic work (ideating and executing on success plans, running growth campaigns like referral programs, customer events, or holiday merch drops) and operational work (identifying and prospecting new champions across our customer base, running onboardings and demos, guiding tech teams through best practices).