Senior Product Manager (Experience)

About EnodeThe world’s energy use is changing - but the shift to renewables is too slow. Unlocking it requires smarter, more connected solutions.Enode’s platform powers the next generation of green energy apps by connecting and optimizing the world’s energy devices through our APIs. From electric vehicles to heat pumps, we enable flexible demand that prioritises renewable energy.We work with the world’s leading energy companies and green tech innovators, giving them instant access to over 250M+ consumers - and the ability to help millions of people use energy more sustainably.With the urgent need to decarbonise, there has never been a more critical time for Enode. That’s why we’re backed by leading investors like Y Combinator, Lowercarbon Capital, and Creandum.Yet, we’re just getting started - and we’re looking for builders and innovators to join our mission-driven, passionate team.What we’re looking for:Your mission is to build the operating system that powers our customers' growth. You will evolve our customer platform from a set of integration tools into a strategic intelligence layer that helps our customers not just connect assets, but optimize and scale their asset pools to capture the full value of consumer flexibility. You will turn Enode’s unique data into actionable product insights, enabling our customers to move from 'launching' to 'scaling' with confidence and cementing Enode as an indispensable strategic partner.You will collaborate closely with:Josh Emerson, Engineering Manager, Experience TeamYour fellow PMs and leadership across our Connect and Flex product linesA cross-functional group of engineers, designers, customer success, support and revenue teams.This team thrives when product, engineering, and design are tightly aligned. We value clarity, transparency, and shared ownership, and you will play a central role in establishing these rhythms.In this role, you will own the vision, strategy and end-to-end execution of our customer platform that enables our customers to build, operate, and scale their energy products on Enode. You will move beyond administrative tools to build a strategic intelligence layer that drives end user adoption, retention, and asset growth.Specifically, you will:Own the customer platform strategy: You will define the vision and roadmap that transforms our current tooling into a proactive operational intelligence layer. You will shape ambiguous use-cases into concrete features that help our customers move from "launching" to "scaling" their fleets.Champion time-to-value: You will own integration enablement, ensuring that every developer who signs up has the documentation, sandboxes, and testing tools needed to deploy high-quality integrations quickly. You will be obsessed with removing friction from the "Sign Up" to "First Live Use Case" journey.Treat data as a product: You will lead the discovery and delivery of high-value product development insights. You will build analytics that empower our customers to evaluate and improve product performance, spot churn risks, and make evidence-based decisions that help them win in their chosen markets.Champion the Voice of the Customer: You will go beyond the metrics to deeply understand the humans behind the API keys. You will establish continuous feedback loops with our three core personas - Developers, Product Managers, and Support Ops - to ensure our platform enables them to deliver a seamless experience to their end users. You will bridge the gap between backend complexity and frontend usability, ensuring that our tools empower our customers to build trust and engagement with the millions of end users that will be connected through Enode.Drive self-serve at scale: You will ruthlessly prioritize automation and in-platform guidance to reduce cost-to-serve. You will build the "playbooks and guardrails" that allow Support Ops teams to resolve issues independently, ensuring Enode’s value scales faster than our headcount.Ensure "Day 1" readiness: ... (truncated, view full listing at source)