Technical Support Automation Specialist

Customer at TRACTIAN The Customer team is the driving factor behind lifetime value, retention and expasion at Tractian. We focus on expanding inside existing customers, crosselling to different products, and building even stronger relationships with our current accounts. Our Enterprise customers are comprised of Fortune 500 companies, such as Hyundai, Bosch, Unilever, Suzano, PepsiCo, and others. Every member of our team directly affects the results of our clients. As part of this team, you will be in contact with clients to understand their needs and help create solutions to improve their maintenance processes. What You’ll Do As a Technical Support Automation Specialist at TRACTIAN, you will serve as the bridge between technical support and automation engineering, providing high-level technical assistance to our clients and ensuring robust integration of our monitoring solutions in industrial environments. You will be responsible for validating, implementing, and maintaining industrial communication systems, integrating PLCs and sensors, interpreting electrical diagrams, and ensuring system performance. You will also act as a technical reference during the implementation and post-implementation phases, supporting both on-site and remote operations.