Agent Product Manager

About AvocaAvoca is transforming how home service companies engage with their customers. Our AI-powered conversational agents handle every high-value inbound call, including booking jobs, qualifying leads, and driving higher revenue—all at a speed and consistency unmatched by human call centers.We’ve expanded to 85 employees in under two years, backed by a high-energy, in-office culture in NYC. In a $500B+ market where missed calls mean lost business, we’re building the category-defining platform for AI-driven customer engagement.We’re serving the largest brands in home services, and grew 10x in 2025. With a high-performance, in-office team in NYC, we’re moving fast to capture a massive, underserved market where 85% of missed calls go to competitors. Every hire here has an immediate and visible impact.About the RoleWe're looking for an Agent Product Manager to own one of our core product lines and drive it from discovery through deployment.This is not a generalist PM role. You'll go deep on a specific product area, working directly with engineering, design partners, and customers to understand what needs to be built, why, and how to ship it in a way that scales. You'll be the connective tissue between customer reality and engineering execution, synthesizing feedback from CSMs, TAMs, and customers into clear, actionable product requirements.The best fit here is someone who obsesses over product longevity, not just individual customer happiness, and who can build rapidly, think in systems, and translate ambiguity into clear direction.What You’ll DoProduct Line StrategyOwn one or more product lines end-to-end, from discovery through delivery and iterationDefine product roadmaps grounded in real deployment data and customer feedback, not feature requestsPrioritize ruthlessly between customer-specific asks and platform-wide improvementsEstablish clear boundaries on what the product can and cannot do, and ensure sales and CS teams understand themCross-Functional AlignmentBridge the gap between sales promises and engineering reality, guide sales on which features to pitch, which customer profiles to target, and what realistic timelines look likeWork with engineering to shift from one-off custom builds to iterative, productized solutionsCollaborate with support to build self-service tooling that eliminates manual configuration bottlenecksOwn the feedback loop: ensure customer insights reach engineering as structured product requirements, not ad hoc requestsWhat You'll Bring3 to 6 years of product management experience, ideally in B2B SaaS or AI-enabled productsStrong ability to synthesize qualitative customer feedback into structured, engineering-ready requirementsExperience working directly with customers or design partners in a product capacityComfort navigating ambiguity and competing priorities across product, engineering, and go-to-market teamsFamiliarity with AI, LLMs, or conversational AI systems, or a strong ability to ramp quicklyOutcome-driven: you measure success in shipped impact, not process followedLow ego, high energy, resilient in a fast-paced environmentBonus: experience with enterprise deployments, multi-location operators, or platform infrastructureEagerness to work in person with us in NYC full timeWhy AvocaAt Avoca, you’ll be part of a team that’s building a category-defining company at the center of a massive market opportunity. We’re a fast-moving, collaborative team with a culture designed for builders who thrive on speed, iteration, and impact.