Customer Enablement Trainer

About Latent HealthLatent Health is building the AI nervous system for healthcare. Our platform powers faster clinical workflows, reduces administrative burden, and unlocks operational and financial performance for health systems through safe, explainable, and scalable applied LLM technology.We partner with leading hospital systems to deliver better patient outcomes with less friction — returning valuable time back to clinicians, care teams, and operational leaders.We’re a fast-growing Series B company backed by world-class investors. If you thrive in ambiguity, move fast, and care deeply about improving healthcare at scale, you’ll love building at Latent.About the RoleAs a Customer Enablement Trainer, you’ll play a critical role in activating customers and accelerating time-to-value. You’ll design and deliver impactful training experiences that translate Latent’s AI-powered platform into intuitive, real-world clinical and operational workflows.You’ll work directly with clinicians, pharmacists, operational leaders, and IT teams — helping them confidently adopt Latent and drive measurable outcomes. This role sits at the intersection of product, implementation, and customer success, partnering closely with Implementation, Account Management, Sales/Partnerships, Product, and Clinical teams.What You’ll DoTraining Delivery & FacilitationLead live virtual and onsite training sessions across clinical and operational user groupsDeliver role-based enablement that drives proficiency and reinforces best practicesFacilitate hands-on product walkthroughs, Q&A sessions, and office hoursOwn go-live training execution to ensure customer readiness and successful launchesCurriculum & Content DevelopmentCreate engaging training materials including decks, quick-start guides, videos, e-learning modules, and workflow job aidsCustomize training based on clinical workflows, customer use cases, and user rolesPartner with Product and Product Marketing to keep training content aligned with product releasesCustomer Readiness & AdoptionServe as a product expert across Latent’s features, workflows, and applied use casesAssess customer training needs and recommend the right mix of live and asynchronous learningCollect feedback and iterate on training programs to continuously improve quality and impactSupport adoption goals by reinforcing key behaviors and success metrics post-implementationCross-Functional CollaborationPartner with Implementation and Account Management to align training with customer goalsShare frontline insights to inform product improvements and enablement strategyCollaborate with Clinical and Technical teams to ensure training is accurate, compliant, and healthcare-gradeWhat You BringExperience3–6+ years in customer enablement, training, or education within SaaS, healthcare technology, digital health, or clinical operationsExperience training clinicians or healthcare operational users strongly preferredBackground in implementation, customer success, or clinical education is a plusSkillsExceptional facilitator who can engage audiences with clarity, confidence, and empathyStrong instructional design and curriculum development capabilitiesAbility to simplify complex AI-driven workflows into intuitive experiencesExcellent communication and storytelling skillsComfortable operating in a fast-paced startup environmentMindsetDeeply customer-centric with a passion for helping others succeedOwnership-driven with a bias toward actionThrive in ambiguity and adapt quicklyMotivated by improving healthcare at scaleWhy Latent HealthMission-driven team tackling one of healthcare’s biggest challengesHigh-ownership culture with meaningful growth opportunitiesCompetitive compensation, equity, and benefitsWork alongside leading experts in AI, healthcare, and product innovation