Founding Senior Product Manager

ABOUT RETELL AIRetell AI is using the first principles to reimagine the call center with cutting edge voice AI.Since launching 18 months ago, thousands of companies now utilize Retell’s AI voice agents to handle sales, support, and logistics calls that once required large teams of human agents. Backed by Y Combinator, Alt Capital, and other leading investors, we have scaled to $36M ARR with a team of 20 people, up from $5M at the start of 2025.In 2026, We are expanding our vision to build a CX platform of the AI era where the entire contact center is reimagined as a team of AI employees. We are moving beyond mechanical automation that relies on human finetuning to instead transform core functions into intelligent, opinionated AI roles. Frontline agents, QA analysts, and managers now operate as distinct digital workers that serve as the new interface for customer experience. They execute, monitor, and improve continuously to create a system where software behaves like an organization.We’re scaling fast, and we’re looking for bold, ambitious people to help us build the gold standard for voice automation. If you want to work on deeply technical challenges, move fast, and make an outsized impact at one of the fastest-growing Voice AI startups in the world, you’ll love it here.Let’s build the future together.We’re a top 50 AI app in a16z list: https://tinyurl.com/5853dt2x#4 on Brex's Fast-Growing Software Vendors of 2025: https://www.brex.com/journal/brex-benchmark-december-2025 We're also one of the top ranking startups on: https://leanaileaderboard.com/ABOUT THE ROLEAs our Founding Senior Product Manager, you’ll take end-to-end ownership of core product areas that power millions of AI-driven conversations. You’ll work closely with engineering, design, and customers to define the roadmap, drive execution, and ensure we’re shipping products that are fast, reliable, intuitive — and worthy of becoming the industry standard.This role is highly technical with a wide scope and a direct impact on our customers. You’ll work across real-time audio, telephony workflows, agent behavior, and developer tools—all to build products that enable thousands of businesses to deliver faster, more reliable, and more human customer experiences every day.KEY RESPONSIBILITIESOwn customer outcomes for core product areas such as voice agent behavior, onboarding, testing, and AI-driven automation. Define strategy, roadmap, and success metrics based on real customer pain, adoption, and business impact.Develop deep customer understanding by spending time with users, reviewing call transcripts, joining onboarding and support sessions, and directly engaging with customers to uncover unmet needs and failure points.Author clear, outcome-driven PRDs that define the customer problem, requirements, end-to-end user journey, and proposed solution concepts. Use these documents to align engineering, design, and stakeholders with scope, tradeoffs, and success criteria before execution.Incorporate competitive and market insights into product strategy and prioritization, ensuring clear differentiation and informed tradeoffs.Partner closely with engineering to design scalable solutions, while continuously evaluating tradeoffs through the lens of customer value, time to impact, and long-term platform health.Work cross-functionally with Sales, CX, and Customer Success to understand buying signals, objections, rollout blockers, and expansion drivers, and reflect those insights in product priorities.Partner closely with design to shape end-to-end user experiences, including early problem framing and low-fidelity sketches to explore and align on solutions before execution.Drive cross-functional execution by planning, sequencing, and tracking product initiatives to ensure timely delivery, clear ownership, and alignment across engineering, design, and stakeholders.Validate solutions with customers early and often, using prototypes, betas, and rapid iterations to ensure we are solvi ... (truncated, view full listing at source)