Senior Product Engineer

About SolidroadBuilding something great is addictive. It’s like discovering your favorite TV show mid-season, except you're helping write the next episode. It’s like unboxing a new gadget, except you’re the one designing it. You shape how it feels, how it works, and how people react when they use it.At Solidroad we're solving a big, messy, exciting problem: how do you scale customer support without losing what makes humans amazing? Warmth, empathy, intuition. We’re using AI, generative tech, and real-time simulations to make this happen. It's ambitious, difficult, and genuinely new.About the roleWe’re growing our Dublin engineering hub and hiring a Senior Engineer to be our technical lead in EMEA. You’ll own key product areas, set architecture and quality bars, and grow a small local team. You’ll sit close to customers; jumping on calls, validating metrics, and shaping what we build based on real conversations.What you’ll doContribute to technical direction in Dublin: set architecture, reliability, and performance standards; make trade-offs explicit; keep the bar high.Support other great engineers: support engineers, level them up, and create a high-trust, high-feedback culture.Work directly with EMEA customers: translate messy, high-leverage problems into shippable work; measure outcomes.Own critical systems end-to-end:Data & retrieval pipelines that process thousands of conversations/day (Zendesk, Intercom, Salesforce).LLM evaluation/generation flows (prompting, retrieval, safety/guardrails, evals, observability).Real-time scoring, analytics, and coaching loops that drive measurable CX improvements.Fast, resilient UIs (Next.js/React) that make complex AI interactions feel simple.Partner across SF & Dublin: tight loops with product/design/GTM; share context and push decisions over the line.What success looks like3 months: You’ve shipped a customer feature, built some expertise for an area in prod, helped run demos for VIP accounts, and identified 1–2 strategic tech investments.6 months: You’re the primary owner for a product or service, with clear SLOs and dashboards; you’ve mentored a teammate and contributed structured input to the roadmap based on EMEA conversations.12 months: Your area is boringly reliable and meaningfully faster; you’ve led a cross-cutting refactor or performance project, joined at least one customer on-site, and contributed wins we can publish.We're looking for a Senior engineer who sees this role as what it could be. It should feel like signing up for a job and a hobby. Or a job and a triathlon. Or a job and an advanced language course. You’ll shape our technical decisions, own major parts of our product, mentor your teammates, and push yourself in ways you might not expect. It’ll stretch your skills and fill your life in a deeply rewarding way. You’ll write impactful code (full-stack, frontend, backend, AI integrations; it's all on the table), and make critical decisions about architecture, tooling, and product direction. There will be challenging moments, but also regular moments of genuine "wow, we built that" pride.Our Team & CultureWe’re a focused group working full-time in our San Francisco and Dublin offices. We’re there five days a week because building something ambitious means collaborating closely, solving problems together, sharing ideas spontaneously, and occasionally challenging each other to padel matches, cold plunges, or karaoke evenings. We're intentional about creating a culture that's mature, supportive, and fun. You'll be joining experienced founders who've done this before, alongside a tight-knit team genuinely excited about building something impactful.We hope youHave at least 4 years of engineering experience, ideally at a startup (Series A to C), where you've helped ship complex, customer-facing products.Bring strong technical leadership, including experience mentoring other engineers, leading technical decisions, or architecting significant product areas.Have deep expertise in ... (truncated, view full listing at source)