Forward Deployed Engineer

About the RoleTechnical engineer who works directly with enterprise customers to deploy and customize Jinba's workflow automation platform. You'll be the bridge between our product team and major enterprise clients, turning their business needs into working solutions.ResponsibilitiesDeploy and configure Jinba for enterprise customers, ensuring successful adoptionWork with customers to understand their existing tech stack, workflows, and requirementsBuild integrations connecting Jinba to customer systems (internal databases, legacy applications, enterprise software)Translate customer feedback into product requirements for the engineering teamDebug and resolve production issues in customer deploymentsDevelop best practices, documentation, and reusable integration patterns from field experienceOwn customer technical relationships from pilot through expansionRequirementsExperience3+ years in customer-facing technical roles (solutions engineering, implementation, consulting, or similar)TypeScript proficiency; comfortable reading and modifying both frontend and backend codeEnterprise IntegrationDeep understanding of enterprise tech stacks (ERP systems, databases, identity providers, internal APIs)Experience integrating with legacy systems and navigating complex IT environmentsFamiliarity with enterprise security and compliance requirements (SOC 2, on-prem deployments, VPNs, SSO)Customer SkillsStrong communication skills with both technical and non-technical stakeholdersAbility to work with IT teams, business users, and executives across different functionsExperience in regulated industries (finance, insurance, manufacturing a plus)Technical UnderstandingFamiliarity with AI/LLM products and how they behave in productionUnderstanding of integration patterns (APIs, webhooks, data pipelines, ETL)Strong SignalsEngineering or technical roles at major consulting firms (McKinsey, BCG, Bain)Forward Deployment Engineer or similar customer-facing technical roles at Palantir, Accenture, or DeloitteImplementation, solutions, or technical consulting experience at enterprise software companies (Salesforce, ServiceNow, Workday)Prior experience deploying AI/automation products to large organizationsMindsetCustomer obsessed: you find satisfaction in solving real problems for real usersWilling to travel: 10-20% to customer sitesEntrepreneurial: you'll shape how we do deployments as the first dedicated FDEAbout JinbaWe help large enterprises build automated workflows using plain English. Unlike traditional no-code tools that bolt a chat agent onto their interface, Jinba is built as a native vibe coding platform from the ground up.YC W26. International team across SF and Tokyo. Growing fast with major enterprise contracts.