Transaction Monitoring & KYC Specialist - USA hours

About Thunes Thunes is the Smart Superhighway to move money around the world. Thunes’ proprietary Direct Global Network allows Members to make payments in real-time in over 130 countries and more than 80 currencies. Thunes’ network connects directly to over 7 billion mobile wallets and bank accounts worldwide, as well as 15 billion cards via more than 320 different payment methods, such as GCash, M-Pesa, Airtel, MTN, Orange, JazzCash, Easypaisa, AliPay, WeChat Pay and many more. Thunes’ Direct Global Network differentiates itself through its worldwide reach, in-house SmartX Treasury System and Fortress Compliance Platform, ensuring Members of the network receive unrivaled speed, control, visibility, protection and cost efficiencies when making real-time payments, globally. Members of Thunes’ Direct Global Network include gig economy giants like Uber and Deliveroo, super-apps like Grab and WeChat, MTOs, fintechs, PSPs and banks. Headquartered in Singapore, Thunes has offices in 14 locations, including Abidjan, Barcelona, Beijing, Dubai, Hong Kong, Johannesburg, London, Manila, Nairobi, Paris, Riyadh, San Francisco and Shanghai. For more information, visit: https://www.thunes.com/ Why Join Tilia (Thunes Group) Tilia operates within the Thunes ecosystem, supporting a global cross-border payments network. This role offers exposure to international compliance operations, financial crime risk management, and opportunities for growth within a fast-scaling fintech environment. Job Overview The Transaction Monitoring KYC Specialist supports the detection, investigation, and prevention of financial crime across Tilia’s platform. This role is responsible for reviewing transaction alerts, conducting customer due diligence (KYC/KYB), and ensuring all activities are handled accurately, efficiently, and in line with internal policies and regulatory requirements. The Specialist plays a key role in maintaining a strong financial crime control environment while supporting a seamless customer experience. Key Responsibilities Transaction Monitoring Investigations Review and investigate transaction monitoring alerts and out-of-pattern activity Analyse customer transactions to identify suspicious behaviour, trends, and red flags Document investigations clearly, including rationale and supporting evidence Escalate suspicious activity in line with internal procedures Support preparation of Suspicious Activity Reports (SARs), where required KYC / KYB Due Diligence Perform KYC/KYB checks for new and existing customers (individuals and businesses) Review and verify customer documentation, including identity, ownership structures, and UBOs Conduct risk assessments in line with internal frameworks Support enhanced due diligence (EDD) for higher-risk customers (e.g., PEPs, high-risk jurisdictions) Communicate with customers to collect required information and resolve queries Case Management Operations Manage and prioritise alerts, cases, and tickets within defined SLAs Maintain accurate and complete records in case management and ticketing systems (e.g., Freshdesk) Monitor internal escalations and ensure proper tracking and documentation Support onboarding reviews and ongoing monitoring activities Screening Controls Conduct sanctions and watchlist screening (e.g., OFAC) Assist with periodic reviews and ongoing monitoring of customers Identify potential control gaps, trends, or inefficiencies and escalate accordingly Reporting Continuous Improvement Support preparation of reports and summaries for management review Contribute to improving processes, templates, and workflows Provide feedback on alert quality, false positives, and system effectiveness Stay up to date with financial crime trends and regulatory requirements Skills Experience 1–3 years’ experience in AML, KYC, fraud, or compliance operations (fintech, payments, or financial services preferred) Basic understanding of AML/CFT regulations, sanctions, and fi ... (truncated, view full listing at source)