[Ashby] Customer Org (Customer Success) (EMEA, APAC, US & CANADA)

[Ashby] Customer Org (Customer Success) (EMEA, APAC, US & CANADA) Who we are We're Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you’re welcome.) At Redis, you’ll work with the fastest, simplest technology in the business—whether you’re building it, telling its story, or selling it to our 10,000+ worldwide customers. We’re creating a faster world with simpler experiences. You in? Key Responsibilities Leadership & Team Management Lead, mentor, and develop a team of Renewals Specialists to achieve retention and revenue targets - Set clear performance goals, KPIs, and career development plans - Foster a high-performance, collaborative, and accountable team culture Renewal Management - Lead the renewal process for assigned accounts to improve renewal rates. - Engage with customers 180 days before renewal deadlines to secure timely renewals & multi-year contracts. - Prepare accurate renewal quotes and contracts in line with company policies. - Ability to independently run a full renewals process with efficiency and urgency Customer Engagement - Build strong relationships with customers to understand their needs and challenges. - Present renewal information independently and confidently - Clearly communicate complex renewal contracts Negotiation and Objection Handling - Address customer objections related to renewals. - Negotiate contract terms and pricing for mutually beneficial agreement. - Creativity with deal structure. Data Analysis - Use reporting tools to track renewal performance, maintain accurate & timely forecast, and identify at-risk accounts. - Report regularly to senior leadership on renewal status and key metrics. Cross-functional Collaboration - Develop strong cross-functional relationships with sales, customer success, and other internal teams for a cohesive renewal approach. - Strong collaboration around problem solving - Demonstrates patience and assertiveness on their expertise - Serve as a trusted advisor, providing guidance and insights for complex renewals - Qualifications - 2+ years of Team Leadership experience - 5+ years of quota-carrying experience in renewals, with a proven track record of achieving targets. - Strong verbal and written communication skills, with the ability to present to diverse audiences. - Excellent problem-solving, organizational, and negotiation skills. - Team-focused with the ability to thrive in a fast-paced, dynamic environment. - Relationship-building skills with internal and external stakeholders. - Highly driven and competitive with a strong desire for success. - Experience in database, cloud, or infrastructure technology is a plus As a global company, we value a culture of curiosity, diversity of thought, and innovation from our employees, customers, and partners. Redis is committed to a diverse and inclusive work environment where all employees’ differences are celebrated and supported, and everyone feels safe to bring their authentic selves to work. Redis is dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law. We strive to create a workplace where every voice is heard, and every idea is respected. Redis is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you think you may require accommodations for any part of the recruitment process, please send a request to recruiting@redis.com. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law. Any offer of employment at Redis is contingent upon the successful completion of a background check, consis ... (truncated, view full listing at source)