Account Manager

Account Manager ACCOUNT MANAGER Hybrid in London & Leeds, UK We’re looking for an Account Manager Our Account Managers are trusted advisors with the consultative sales skills to be able to explain complex products, convert opportunities and nurture a portfolio of businesses to drive growth. iwoca customers receive a dedicated Account Manager from the point of application, so you’ll have control of the end-to-end customer journey from on-boarding to retention. The company Small businesses move fast. Opportunities often don’t wait, and cash flow pressures can appear overnight. To keep going, and growing, SMEs need finance that’s as flexible and responsive as they are. That's why we built iwoca. Our smart technology, data science and five-star customer service ensures business owners can act with the speed, confidence and control they need, exactly when it's needed. We’ve already cleared the way for 100,000 businesses with more than £4 billion in funding. Our passionate team is driven to help even more SMEs succeed, through access to better finance and other services that make running a business easier. Our ultimate mission is to support one million SMEs in their defining moments, creating lasting impact for the communities and economies they drive. The team The Account Management team at iwoca acts as the primary relationship owner for small business customers, supporting them from initial application through to long-term growth. Account Managers operate as trusted support, combining consultative sales skills with deep product knowledge to guide customers through funding options, explain complex financial products, and identify opportunities to add value. They manage a portfolio of SME clients, owning the end-to-end customer journey—from onboarding and activation to retention and expansion. The role iwoca's Account Managers are at the centre of conversion, building and maintaining strong, long-lasting relationships with small businesses. You’ll be an expert in SMEs and the business lending market, helping them achieve their goals with the support of iwoca. Working in the Account Management team you will convert customers and maximise revenue, from onboarding of new prospects to nurturing a portfolio of existing customers whilst managing businesses end to end through our customer journey, providing industry leading service levels by exceeding our customer’s expectations. Requirements We look for people who are smart, humble, motivated and who are always looking to improve. Ideally you'll have: - Proven customer relationship management experience. - Consultative sales skills that enable you to understand customer needs and match the right product or service to them. - Experience explaining complex products and services to customers. - A strong track record of not only meeting, but exceeding KPIs to drive both your and the team’s performance. - Brilliant communication skills with an excellent telephone manner and a passion for delighting customers. - A growth mindset that is engaged in our mission, helping us to improve how we convert and serve our customers and motivated to collaborate with team mates. Bonus: - Experience working in financial services. - A strong background in compliance and call QA. - Understanding on the lending/loan market. The salary Our base salary range in Leeds is £30,000 - £37,000 + bonus (OTE 20%). Our base salary range in London is £34,000 - £41,000 + bonus (OTE 20%). We want to pay all of our employees fairly, so that’s why we regularly benchmark salaries based on market rates and to recognise your increasing value to our business. For the first month of the role to complete training, there is a requirement to be in the office three times per week. This will then drop to once/twice per week after completion of training. The culture At iwoca, we prioritise a culture of learning, growth, and support, and invest in the development of our team members. We value thought and sk ... (truncated, view full listing at source)