Director of Second Charge Mortgages

Director of Second Charge Mortgages ABOUT LENDABLE Lendable is on a mission to build the world's best technology to help people get credit and save money. We're building one of the world’s leading fintech companies and are off to a strong start: - One of the UK’s newest unicorns with a team of just over 700 people - Among the fastest-growing tech companies in the UK - Profitable since 2017 - Backed by top investors including Balderton Capital and Goldman Sachs - Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot https://uk.trustpilot.com/review/lendable.co.uk) So far, we’ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers’ hands in minutes instead of days. We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes. JOIN US IF YOU WANT TO 1. Take ownership across a broad remit. You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1 2. Work in small teams of exceptional people, who are relentlessly resourceful to solve problems and find smarter solutions than the status quo 3. Build the best technology in-house, using new data sources, machine learning and AI to make machines do the heavy lifting THE ROLE The UK second charge mortgage market is large, growing, and has seen little of the innovation that has transformed other areas of consumer finance. Lendable is building a new secured lending product with the ambition to change that - bringing the tech-first approach and smooth customer experience that has made us a leader in unsecured lending into a market that has traditionally been slow and process-heavy. As our first Director of Mortgage Operations, you will lead the servicing side of our new second charge mortgage business - defining the policies, procedures, and operational infrastructure that make us a credible, compliant lender from day one. You'll work closely with our legal and compliance teams to meet FCA expectations, and with our technology and data teams to build servicing operations that are fast, fair, and scalable. WHAT YOU’LL BE DOING: - Define policies & procedures: Define and implement all MCOB-compliant policies and procedures for our second charge mortgage product - building the operational foundations from the ground up. - Own the servicing lifecycle: Take full responsibility for the mortgage servicing lifecycle, from post-disbursement through to arrears management, forbearance, and default - always with customer outcomes and Consumer Duty at the centre. - Lead recoveries & repossessions: Establish robust, fair, and effective strategies for high-stakes servicing scenarios, including managing relationships with third-party partners where needed. - Scale with technology: Work with our technology and data teams to automate the heavy lifting, building servicing operations that are as fast and frictionless as the rest of our products. - Build & lead: Work cross-functionally with credit, legal, and compliance teams to ensure a seamless acquisition-to-servicing experience and build out a servicing team as the product scales. WHAT WE’RE LOOKING FOR The must-haves: - Experience: You have 8+ years in mortgage lending, with significant time spent in servicing. You're likely a director or senior leader at a specialist lender, or a senior servicing professional at a major bank. - Regulatory expertise: You have a deep, working knowledge of the MCOB regulatory framework and understand what good looks like under Consumer Duty - particularly in a servicing context where customer outcomes really matter. - Servicing specialism: You've owned complex servicing scenarios end-to-end - arrears, forbearance, default, repossessions - and know how to build proce ... (truncated, view full listing at source)