Customer Onboarding Specialist (Ex Researcher)

Who we are Typeform is a refreshingly different form builder. We help over 150,000 businesses collect the data they need with forms, surveys, and quizzes that people enjoy. Designed to look striking and feel effortless to fill out, Typeform drives 500 million responses every year—and integrates with essential tools like Slack, Zapier, and Hubspot. Who we are Typeform is a refreshingly different kind of form builder. Our platform helps over 150,000 businesses collect the data they need with forms, surveys, and quizzes people actually enjoy filling out. With over 500 million responses collected each year, Typeform integrates seamlessly with tools like Slack, Zapier, and HubSpot to make data collection feel human — and powerful. About the Role We’re looking for a research-native, customer-facing expert who operates at the intersection of pre-sales consulting and post-sales onboarding . This is not a traditional onboarding role. You’ll act as a trusted advisor to research and insights teams , helping them envision what’s possible before they buy and realize value immediately after they do. From early discovery calls to hands-on onboarding, you’ll own the full research adoption journey . You’ll combine the mindset of a researcher , the storytelling of a sales engineer , and the execution of an onboarding lead . What you’ll do Partner with Account Executives on late-stage deals and strategic opportunities Lead deep discovery sessions with research, UX, and insights teams Translate ambiguous research needs into clear solution architectures and use cases Design and deliver compelling demos, pilots, and proof-of-concepts Own onboarding for enterprise customers, guiding them from purchase → first value → scaled adoption Run tailored sessions on: research design best practices workflows and implementation data quality and insights generation Build repeatable onboarding frameworks for research-led customers Partner with Customer Success to ensure long-term adoption and expansion Act as a thought leader for research practices internally and externally Champion the voice of the research customer across Product, Sales, and Marketing What you bring Experience in research (e.g., user research, UX research, market research, behavioral science, social science, analytics, or insights roles - This can be from academia, agencies, consultancies, or in-house teams) OR experience in a customer-facing SaaS role with strong exposure to research or data-driven customers Strong communication and facilitation skills — you’re comfortable leading workshops, asking probing questions, and translating complex ideas clearly A structured, analytical mindset with strong project management skills Comfort working with data, research outputs, and product usage signals to guide decision-making Empathy for researchers and an understanding of their challenges, constraints, and success criteria A collaborative, cross-functional approach — you enjoy working with Sales, Product, and Engineering to improve customer outcomes PhD or equivalent experience in a research-heavy field (e.g. UX research, behavioral science, social sciences, HCI, data science, etc.) No one likes a guessing game — that’s why we're transparent about the salary range for this role. In addition to the base, we offer a 5-10% bonus depending on your level and performance. The range is broad because we tailor total compensation based on your location, experience, education, and skillset. We also want to ensure equitable pay across the team and alignment with market data — but let us handle those details. We’re committed to clarity and honesty, so feel free to ask us anything along the way. Pay range $120,000 $160,000 USD *Typeform drives hundreds of millions of interactions each year, enabling conversational, human-centered experiences across the globe. We move as one team , empowering our collective efforts by valuing each individual’s unique perspecti ... (truncated, view full listing at source)