Senior Team Lead, Business Operations & Strategy

Change the way the world travels Join the GetYourGuide journey to connect people with unforgettable travel experiences around the world. Millions look to us for unique activities they can trust, and it’s all powered by our commitment to make every single journey extraordinary - including yours. Ready to unlock your potential with a community of fellow explorers? Find your next role at our Berlin HQ or one of our local offices around the globe, from New York to Bangkok. Head to getyourguide.careers to take the first step. Team mission As the Business Operations Strategy (Optimization) team, our mission is to give our customer—the Modern Explorer—unparalleled access to worldwide experiences, offering the best selection, availability, pricing, quality, while fostering shared growth with our experience partners. Our goal is to empower every supplier to thrive on GetYourGuide by providing them with advanced tools, actionable insights, tailored support, and seamless connectivity at every stage of their journey with us. As Senior Team Lead – Supplier Success, you’ll be the driving force behind the growth and retention of our global supplier base. You’ll own and evolve our Account Management strategy and enable the local teams with the right tools, processes, and incentives to create impactful, lasting supplier partnerships. In close collaboration with the regional managers and directors, you will drive operational execution, provide actionable insights, set and deliver against ambitious commercial targets. You introduce scalable processes, enablement, develop AI-first tooling, and champion best-in-class performance pipeline management. Your strategic oversight will ensure our Account Management organization operates at peak performance—delivering commercial impact by optimizing availability, pricing, and commission, quality and maximizing supplier success at every step. Most importantly, you will lead, develop, and inspire a high-performing team of (senior) business operations strategy managers, and champion collaboration across Sales Operations, Analytics, Supplier Marketing, Product, and other critical functions. Your mission Own Supplier Success Strategy: Set and steer the revenue operations strategy for supplier growth and retention, translating business priorities into actionable operational plans and frameworks to empower our suppliers to achieve their full potential. Define and Oversee Account Management Enablement: Architect and continuously evolve the systems, frameworks, tools and workflows that enable Account Managers to deliver outstanding commercial results—including incentive structures, goal-setting, skills development, collateral, and playbooks. Operational Process Ownership: Maintain oversight of the operational processes and outcomes critical to supplier success - from availability, price, commission, listing quality, retention - ensuring consistent execution and best-in-class operational standards Performance Pipeline Management: Build and own robust performance management frameworks and analysis, leveraging data and dashboards to monitor outcomes, track KPIs, drive accountability, and surface actionable insights for ongoing improvement. Regional Partnership Business Support: Serve as the senior business and partner for regional managers/directors—delivering insights, dashboards, tools, and strategic support that maximize commercial results within their markets. Cross-functional Leadership: Collaborate closely with Analytics, Supplier Marketing, Product, and other partners to drive alignment, and unlock new growth opportunities of the Supplier Success strategy Team Leadership and Development: Lead, inspire, and develop a high-performing team of 5+ (Senior) Business Operations Strategy Managers. Set clear direction, provide coaching, and foster a results-oriented, collaborative team culture. Your toolkit 7+ years’ experience in Revenue Operations, Sales Operations, Commercial Excellence, or ... (truncated, view full listing at source)