Retail Ops Specialist

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. At Wolt, our Retail Operations teams are at the heart of ensuring a seamless and reliable experience for our merchants and customers. As we continue to scale our retail offering, operational excellence at the store level becomes more critical than ever. In this role, you’ll act as the local subject-matter expert for retail operations, owning initiatives that improve order fulfillment quality and reliability. You’ll work closely with merchants, Account Managers, and regional stakeholders to reduce unfulfilled items and cancellations, while building scalable best practices across the country. This is a hybrid work model: two days in the field, two days in the office, and one day working from home. What you’ll be doing In this role, you’ll drive operational improvements that directly impact merchant performance and customer experience. Day-to-day in this role you’ll: Lead the local rollout of global operational initiatives, tools, and process changes, ensuring merchant readiness and adoption Own and manage operational projects aimed at improving picking efficiency, inventory accuracy, and fulfillment reliability Track and analyze Perfect Order Fulfillment Ratio (POFR) and its key drivers, identifying performance gaps and improvement opportunities Diagnose root causes of operational issues across behavior, process, and data or integration topics, and define clear action plans together with merchants and Account Managers Run recurring operational reviews with key retail partners and follow up on agreed actions Build strong relationships with store and regional managers through regular store visits, on-site training, and picker coaching Collaborate cross-functionally with Product, Support, and Regional Operations teams on topics such as substitutions, data accuracy, and venue availability Document and share learnings, best practices, and challenges locally and across regions to help scale impact Our humble expectations 2–5 years of experience in retail, supply chain, operations management, account management, or similar field-based roles within ecommerce Strong analytical skills with the ability to work confidently with operational data and tools such as Excel, Looker, or similar platforms Proven ability to manage projects end-to-end, from problem definition to execution and follow-up Excellent communication and stakeholder management skills, with the ability to influence partners and work cross-functionally Hands-on and proactive mindset, comfortable working both on-site with merchants and remotely with global teams Fluency in English and Hebrew What we offer A high-impact role with direct ownership over operational performance in your market Exposure to complex retail operations in a fast-growing, global marketplace environment The opportunity to work closely with product, operations, and commercial teams across regions Real autonomy to identify problems, test solutions, and scale what works A collaborative, low-hierarchy culture where ownership and initiative are truly valued Next steps If this sounds like the right next step for you, apply by submitting your application through our careers site. We review applications on a rolling basis. The hiring process typically includes an initial conv ... (truncated, view full listing at source)