Sales Strategy & Planning, Account Management

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. The Global Merchant Team The global merchant team ensures best-in-class restaurant and store selection for consumers while building products and services that help merchants grow their businesses profitably. We collaborate closely with commercial teams in 32 countries across our global subteams: Merchant SO (Strategy Operations) – Drives merchant strategy, experience, performance tracking, and commercial go-to-market approaches Sales SO – Develops sales processes, tools, and enablement programs to improve employee productivity Account Management SO – Develops sales strategy, processes, tools, and enablement programs to improve employee productivity Merchant Operations – Focuses on onboarding, in-store flows, self-service tooling, and integrations Enterprise – Works with global merchant partners to grow our joint business B2B – Develops new merchant service offerings, such as logistics as a service (i.e. Drive) We’re looking for a Manager to join our global Account Management SO Team to lead the design, execution, and ongoing improvement of our global sales incentive programs for the Account Management organization. In this role, you will work closely with Account Management leadership, Strategy Operations, and Finance to ensure teams across 30+ countries are set up with clear targets, effective incentives, and scalable processes that drive performance and business outcomes. This role sits at the intersection of strategy and execution. You will independently own defined global workstreams, analyze account management performance, translate insights into incentive design decisions, and continuously improve how incentives, quotas, and payouts are planned and delivered at scale. This is a hands-on role with meaningful ownership, operating in a complex, multi-market environment with exposure to senior stakeholders. What you’ll be doing Lead the development, implementation, and administration of global account management incentive structures in close partnership with Account Management leadership, Merchant Strategy Operations, Finance, and Product Build and maintain forecasting and planning models that inform account management targets and performance expectations Monitor business performance, run diagnostics, and translate insights into actionable recommendations to improve productivity across markets Set and manage quota targets across multiple account management organizations, ensuring alignment with strategic topline and company goals Own the quarterly account management incentive payout process end-to-end, including exception handling and coordination across all countries Design scalable reporting and dashboards to track incentive attainment and support performance insights Drive standardization and automation across quota, incentive, and commission processes to improve accuracy, scalability, and operational efficiency Our humble expectations 6+ years of experience in sales operations, business planning, analytics, or a related field Strong analytical skills with the ability to translate complex data into clear, actionable insights; SQL experience strongly preferred, as well as experience with CRMs such as Salesforce, Pipedrive, or HubSpot Proven ability to manage complex, cross-function ... (truncated, view full listing at source)