Support Team Lead

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. Are you an experienced customer support professional with leadership experience and a passion for delivering exceptional service? Does leading a support team within one of Europe’s fastest-growing tech companies sound like your next adventure? We’re looking for a Support Team Lead to join our Customer Support team in Romania . With our excellent customer service, the Support team is the glue that holds the marketplace together. We ensure everything runs smoothly between customers, courier partners, and merchants. As our new Support Team Lead, you’ll guide and inspire your team to deliver world-class support and create experiences that leave a smile on every user’s face. At Wolt, we move fast, stay humble, and always put people first. 💙 What you’ll be doing Lead by example and champion a strong customer-obsessed mindset Inspire, coach, and develop a high-performing support team Hire, onboard, and mentor new team members Monitor team performance and ensure SLAs and CSAT targets are met Analyze data and performance trends to identify improvement opportunities Turn insights into clear, actionable plans Collaborate closely with cross-functional teams and local stakeholders Support operational improvements and process optimization Leverage AI tools and automation opportunities to improve efficiency Foster a positive, motivated, and accountable team culture Our humble expectations Proven leadership experience in Customer Support or Customer Experience Strong analytical skills with the ability to translate data into action Fluent in Romanian and English (C1 level) Excellent communication and coaching skills A people-first mindset with the ability to motivate and empower others Tech-savvy and comfortable learning new tools and systems Comfortable making decisions and managing performance Thrives in a fast-paced, ever-changing environment Proactive, solution-oriented, and hands-on Next steps Ready to take ownership and lead a high-impact team? Apply today and let’s start the conversation. We review applications on an ongoing basis — don’t forget to attach your CV! 💙 Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.