Contract Operations Analyst

The Challenge: In Revenue Operations, our vision is to simplify and innovate to make it easy for our customers to do business with Adobe. As stewards of Adobe’s global quote-to-cash business processes, we strive to delight customers and internal partners through standardized processes and automated solutions that are supported by smart people who are flexible to evolving business needs. We move quickly, so the business can move quickly and capitalize on opportunities to support the creativity of our customers! What you’ll do: Support all activities related to customer account management, business consultation, contract validation and execution, order processing, invoice creation, usage metering, and provisioning products. Perform complex validations of revenue transactions sourced through multiple selling channels (Channel, Enterprise, eCommerce). Ensure deals align with product rules, revenue standards, and compliance policies. Complete work in compliance with SOX controls, including drafting controls, narratives, memos, and process documents. Partner with internal and external auditors on audits of control development and completion. Be a steward and knowledge expert over customer information related to contracting, order management, and provisioning. Leverage this knowledge to provide business recommendations for efficient customer experience outcomes. Provide support for issues affecting external customers, sales, customer service, product management, product marketing, finance, and legal. Act as a subject matter expert who coordinates cross-functional teams and drives issues to resolution. Champion scaling the business through automation by identifying ideas, building proposals, documenting requirements, partnering with technical teams for development, testing solutions, and leading enablement and change management. Operationalize strategic plans for new product offerings and routes to market by testing, adopting, documenting, and communicating required changes. Complete integration strategies for acquired companies, including onboarding to new systems, maintaining business continuity, and performing data migrations. Build reports to support accuracy reconciliation, capacity planning, work completion, key results performance, and other ad hoc requests. Develop and maintain essential documentation, including job procedures, corporate policies, process flows, collaborator FAQs, and new hire onboarding documentation. What's needed to succeed: Strong written and verbal communication and presentation skills Relentless attention to detail with a central focus on customer experience Critical thinking skills to solve unique challenges Ability to prioritize, multitask, and meet crucial deadlines Solid documentation and organizational skills Self-starter that can complete work independently Capable interpretation of legal contracts, terms, and conditions Knowledge of accounts receivable, revenue recognition, and finance operations Bachelor’s degree or equivalent professional experience Demonstrated proficiency with standard tools (Office 365, ERP, CRM) 2-5 years of experience in a similarly related role About Adobe Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity. Our 30,000 employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours. Let’s Ad ... (truncated, view full listing at source)